Avis Car Rental

I’ve rented from this location in the past and the rental has been decent. This time not so much. The car had damage to the exterior. The interior looked and smelled gross. Since I had prepaid and really needed a vehicle I took it anyway. As soon as I got home I wiped every inch of the inside with Clorox wipes. I didn’t even want to put my kids inside. I won’t ever be back to this location. I’m debating on if I’d ever rent from Avis again based on this experience. I went to Hertz after I took this one back and couldn’t be happier.

I had a really good experience with a last-minute rental from this location. I wanted to do a curbside pickup rather than having to go inside during COVID, and Jay was extremely helpful and accommodating. He took my credit card and ID from me outside and helped make it work. The car was clean and it was such an easy pick up. Thank you so much! Would definitely rent from here again.

This branch reminds me of a similar location at Sacramento avis where I waited (2 weeks ago) for 2 hours in line! Waiting outside is not so bad...At least it is not raining. These guys don't care about updating their customers. There are 5 of us just waiting patiently for 1.5hrs. Someone just returned a car and the same car was just taken out by another customer. Aren't they supposed to wash and vacuum every returned car?

Our experience over here was really great! Everyone was nice and our car was brand new and clean. We had to extend the car rental for a day, so they were happy to help us with it toonGood place and good prices ! Thank you

We usually do not usually leave any reviews but this time we could not let that pass. Our experience with this AVIS rental location was TERRIBLE and we want you to AVOID renting from this place!nnWe have booked a car and waited for 1 hour just to pick it up. Once we got the car, it was absolutely disgusting: the car was smelling smoke and alcohol badly, the mats were full of sand and dirt, the trunk was full of salt, and there was dirt all over the dashboard. We found a box of cookies and fries under our seat....The guy at the front desk, who was really RUDE and unprofessional, rushed us to take the keys and sign the contract without giving us the time to check the inside and outside of the car.nnWe also found out the transponder for the toll roads was not working and we got charged for it, we are waiting to get reimbursed. When we called the rental location, they suggested us to clean the car ourselves and that we would get a refund for the cleaning. This is unacceptable, especially during COVID times.nnAdditionally, we were asked to do curb side pick-up for COVID reasons while the workers themselves were going in and out from the rental location without any masks.nnWhen we returned the car, the same rude guy (tall guy with glasses) tried to charge us for the non working transponder and continued to be unprofessional and rude. We attach all the pictures below so you can see yourself how terrible their rentals are....nnToo bad there is no ZERO STAR...Absolutely AVOID renting from this branch!