Home United States Illinois Enterprise Rent-A-Car

Enterprise Rent-A-Car

555 W Madison St Ste 102, Chicago, IL 60661, USA

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Detailed Information

Place Types Car rental
Address 555 W Madison St Ste 102, Chicago, IL 60661, USA
Coordinate 41.8810993,-87.6419262
Website https://www.enterprise.com/en/car-rental/locations/us/il/presid
Rating 4.1
Compound Code V9J5+C6 Chicago, IL, USA

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Mary Barnes (09/16/2020)

This was what proved to be a great weekend! Needed a car for going to a baby shower and helping bring gifts to new mom’s home afterwards. Got a wonderful, large trunk vehicle that was really appreciated!! The employees on the pickup and return were truly caring and showed sincere customer service. I have.rented for 20 years and will continue to do so. Mary Barnes

Mary Rose Winters (03/27/2021)

I totaled my car and came here with a reservation number from my insurance. One employee was available to work with customers.nnThey didn't have any cars available so I asked about what to do next and the employee told me to drop my attitude.nnSo thank you, passive aggressive enterprise employee, for making this terrible day even worse.nI hope people are nicer to you than you were to me the next time you need help.

Nicholas Stone (06/22/2020)

I had a reservation that I had made a week before the pickup date last Thursday, but when I turned up to collect the car, I was told to stand in line outside. While I waited half an hour in the sun, I overheard another customer making a call to say that she had come to pick up the car she had reserved but was told there were no cars available. I then insisted that one of the staff explain the situation to me, and I was told the same thing, but that I could wait in line in case any car was returned! There were 5 people in line ahead of me. I therefore called another branch and was told that they also had no cars. I finally called Enterprise at the airport, who were able to locate another downtown branch who had cars. I had to make my own way there, and was given a smaller car than I had booked, for a higher rate. I got it 2 hours later than the time I had booked, which almost made me miss my afternoon appointment. If Enterprise cannot fulfill a reservation, you at least should notify your customers in advance, and ideally suggest an alternative solution - as in this case I had to work one out for myself. A bad experience that I hope will not be repeated.

Viku Bhai (07/09/2020)

I have been a regular customer at this location and recently had a Not At Fault Accident for which I had the required Insurance Coverage in place. Enterprise Damage Recovery Unit did not have any problem in me renting another vehicle but this location employee Kimberly did not want to rent a car because of an outstanding claim. She does not know the Company process and asked to me do her job in check with the Recovery Unit, which i did and they confirmed I can rent. She still denies she cannot rent, not sure what her logic was when Enterprise themselves are ready to rent. Would like Enterprise to better educate about the Company policies and not let your customers do it for your instead