Walmart Auto Care Centers

Would of got 5 stars but they are walmart and I hate walmart

So, glad you have a new, Automotive manager. Angel was awesome! Last time, I was here 3 people had quit. And, I waited almost, 4 hours for one tire! But, today it was speedy, and professional. Thanks, James David Martin.ud83dude42

Ok. Just. They dont made state inspection any more

Needed a simple battery change. Only one car in front of me that was already being worked on when I got there. Two workers just wandered around in the garage the whole time I was there - I’m sure they had some job or responsibility they were performing but it seems like one of them probably could have performed the change. When the guy who was working finished on the car in front of me, he started working on mine but about 10 minutes in, he wondered to the rail outside the customer service area to speak with another customer about pictures on the customer’s phone. He then proceeded to have a seven minute conversation with this other customer. After he went back to my car, worked for a second and then wandered off again out of sight. He was only gone a few minutes but when you come to a shop like this, it’s for convenience and speed. This experience was neither. In total I waited over an hour and a half and had to stay late at work when I got back. If the wait was going to be thing long, you would think there would be some warning. That was not the case. Indeed the blue helmeted manager(?) said, “it should be quick, there’s only one in front of you and he’s already working on it.” Granted this guy was one of the two who didn’t appear to do a minute of work while I was there. There are plenty of auto shops in Boerne that can perform this service - STAY AWAY from here. Any competitor would be better. Service was terrible. Communication nonexistent. Work ethic lacking. Technically I did get a new battery and was on my way, so they get two stars.

Never thought I’d review tire and lube shop but here I am...why? There’s a good dude there named “Jim” who just did both of my cars (full synthetic oil changes, tire rotations, and flat repair). He obviously cares for his customers and actually took the time to show me how the rubber plug is used to fix the tire puncture. Walmart, do yourself a favor and hire more guys like this and/or have him train others on how to make customers feel like they have a tire/lube shop they can call their own and trust. Great experience.