Kay Jewelers

Went in right when both ladies were going to lunch, they stayed open and helped me find the perfect piece of jewelry.nThank you for answering all my questions!

I showed up wearing my dirty work clothes with 3 kids in tow. I was treated with the upmost respect and they were extremely helpful and professional while choosing a Christmas gift for my wife.

I was trying to get my girlfriend's engagement ring. It says you guys are open 1230-6 on Sunday. The lady told me to come back at 1:30 because you guys were closed for cleaning. We came back at that time and you were closed.

I emailed and asked two simple questions in which I supplied answer to myself. I got a generic reply of come in to our store and we will answer your questions. Selling jewelry is not an art as so many are doing so. customer service is where your business either strives or dies. All they needed to do with confirm the answers I gave them which were true and I would have done business with them. However I will pass.

I have bought jewelry at Kay Jewelers multiple times and never had a complaint. However, I'm writing this review to express my appreciation to William who went above and beyond this last purchase I made. I bought an enhancer ring to go along with my wife's wedding band and I made the mistake of dropping her original ring outside the store in the parking lot. After several attempts to locate the ring, I was unable. William took the time during one of his breaks to look in the parking lot and he found the ring. Thank you William! I will forever remember my experience at Kay Jewelers because of you.