Thames Lawn Care, Pressure Washing, & Septic Service

Same day service was totally unexpected but the guys arrived the same morning that I called the main number. She called back promptly with an estimated time and that’s precisely when the guys arrived. They were efficient and very professional. They were as neat as you can be in that business, didn’t leave a big mess in the yard.

The staff took the time and explained in detail concerning my problem(s). They were on time and went right to work. Ms. Carla was right there with the crew working from the office keeping us informed on what is going on. Very professional and friendly. They left my yard prepared for new grass growth. Thank you very much.

Initially was impressed with the customer service and response. However, throughout the process of having my drain field replaced I started to loose my confidence. The crew was not transparent about damages caused, that I had to discover myself such as my roof shingles being damaged from the excavator. Also I was not spoken to when the work was completed, it felt rushed and like they wanted to leave and get their money. I felt like they also tried to get away with not completing all the work they had promised due, until I brought it up several times. When I tried to talk to the office manager about my concerns, she was hostile and would not let me explain my issues, not to mention calling me a liar. Not very happy about the service I was given. -- Response to owner -- I've attached picture proof that the work was not finished until the 19th, and I did pay on the 22nd after getting off the phone with the office manager because I had not received the invoice, so I had it sent to another email. The work was not completed by the 15th like you say. Also It was not about being able to pay, it was about whether the job was finished. About the shingles, I brought up to the crew member and did not get any response. attached is the picture sent to the crew lead and the text about it. I brought up all my concerns, however I was not able to voice them to the crew because they rushed away without talking to me about the job being finished. When I tried to voice my concerns before the payment was sent, I was spoken to rudely and called a liar. The proof is in the pictures, and I can add more if you want to keep saying I am lying.

I was very pleased with the service this company provided. They showed up on time and did not stop until they identified the problem and fixed all my well and well pump issues. I saw several areas where they could have taken shortcuts to make their job easier and finished quicker, but instead, they took the time to do the job correctly. I would definitely recommend this company to my friends and relatives.

I would HIGHLY recommend them!! we had an emergency where our septic tank overflowed into the house after regular hours and she gave us a great price. I called them and 4 other people. They were the first and only to call me back. I spoke to the lady on the phone she told me it would be 30 minutes before they could get here they were here in 15 minutes. This will definitely be the company we call every single time we need to they are awesome!! I will not bother ever trying to call anyone else.