Galleria of Smiles - Sand Springs

Not impressed. I went in for a cleaning today and told them I was interested in getting retainers again as my teeth have shifted. They told me they think my insurance would cover half of it. I said great but please make sure. They said they would call. Then sent a lady back to explain to me that it would be $700 off insurance. I told her I had insurance and would like to know if they would cover half. She then preceded to talk over me as I was talking and tried to convince me that I could pay the $700 now and wait to see if I get a reimbursement in the mail and that if they don’t end up covering, I could just auto draft payments until the $700 is paid in full. I again tried explaining that I wasn’t going to pay $700 but would love to get the retainers if my insurance covers their half. I again tried asking if they could call my insurance or if I needed to. She tells me that I can call but the insurance could say they will cover it and then turn around to them and say they won’t and fight with them. I asked her why they would state something if it wasn’t true and she walked out of the room. Why was she trying to make it seem like insurance wouldn’t clearly state what is and isn’t covered? Seems to me like someone didn’t want to do their job. Another lady came in the room and handed me a card with a code to call the insurance. I said I would call but then asked if they could send a written authorization to them and she quickly said they could send off a DP. Why this wasn’t done or offered in the first place, I have no idea. Completely rude and unprofessional. I felt like she either wasn’t listening or didn’t care what I had to say. She was also chewing on something while talking to me. I’ve never left a review on Google but this experience warranted one. Please be cautious with this office. I feel completely undervalued as a patient.

I had a toothache last Friday. I called and left a message. They got me right in on Monday. Tuesday I returned to have a root canal. All done. The only pain was from the shot. I go back this afternoon for the crown. One day service. Much improved in 20 years. Dr. Emami is a great person but more importantly he’s an excellent dentist.

The nicest dentist office I have ever been a part of. Very professional and courteous. They are always nice and takes good care of all my family’s needs. The front office ladies are always on point.

BEST cosmetic work EVER! Dr. Emami is detailed and precise with making his profession, a perfection! Also, most amazing staff assuring outstanding cleanings, Stephanie is amazing! Friendly service and quality care, best that you can find in Tulsa Metro.

Best dentist I have been to!! Dr. Emami and staff are amazing. Would recommend to anyone! I really cant say enough good things about this place.