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Club Pilates

1140 E Brickyard Rd #30, Salt Lake City, UT 84106, USA
+1 801-939-2300
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Club Pilates
Reviews
Evelyn Weeks (08/31/2020)
When the club closed the end of March due to Covid, without any notice, I found myself with club fees continued to be taken from my credit card in April. I contacted the owner by e-mail and asked for my money back. I was given a credit and assured it would be applied to my classes when they reopened. When they did reopen members were required to wear a mask during class.  I love Pilates and I wanted to continue doing Pilates without a mask since proper breathing is a key part of Pilates. I was able to find a Club Pilates in Bountiful that offered classes with and without masks, so I requested a transfer. This is when the problem began. The owner refused to return my credit to me so I could use it to pay my fees at the new location. I had every intention to return to the Millcreek location when masks were not required, but when she refused the refund I changed my mind.   Be careful when you give this location your credit card. Her greed might have gotten her an extra $199.00 but it lost a faithful member that would have given many more months/years of income and possible referrals. Not very good customer service and not a very wise business decision on her part.
Rod King (09/22/2020)
Awesome class! The instructor was great, providing clear guidance and always provided variations to each movement. I was definitely impressed with how small movements make the biggest difference. The staff was so friendly and they really ensure the studio is clean and safe for the patrons. I highly recommend taking a class to try them out. Such a great workout.
Nicole Wintch (10/15/2020)
I love Club Pilates and all instructors. It is truly the best core workout you will get. Using the reformer and TRX together is the best, although there is no workout the same. Working on strengthening my weaknesses to become better at functional movements is what you achieve at Club Pilates. Thank you to all instructors for their dedication, education and enthusiasm to push me to further my experience.
Sarah McClure (09/06/2020)
I expressed my financial burdens due to COVID to one of the front desk employees and I asked to cancel my membership for the time being. She recommended I pause my membership for a month and then assured me she would cancel it and I wouldn’t have to pay anymore. Come to find out that you have to give 30 days notice to cancel a membership (I was not told this), when you pause a membership you have to pay $15 a month for NOTHING. I contacted the GM and explained to her that I had to cancel and desperately needed the money back. I explained that the membership fee of $89 is the difference of me buying groceries or not being able to afford to eat. She said there was NOTHING she could do! You’re kidding me. I’m a loyal member of two years and nothing could be done to help me financially in a global pandemic?! She’s so greedy and I’m glad to know I mean nothing to her other than a dollar sign. I paid my remaining $89, struggled the REST of the month and I will never ever go back to that location. Heart means a hell of a lot more than money, hopefully the new ownership realizes that one day.
Maaike Hawkes (10/11/2020)
I love my workouts again! Staff is friendly, equipment is kept clean so I feel more confident attending a class than going to the gym. Workouts are always different and easily tailored to your level of strength and confidence!
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