Holiday Inn Express Winston-Salem Downtown West

My mother had an appointment at wake forest hospital (routine). It turned into a 9 day stay. The staff at holiday inn were so nice and inviting. They assisted me with extended stays, each time I received a new update concerning whether or not mother would have to stay another night at the hospital. When mother had to check out, we had to stay 1 more night to male the appointment the following day. House keeping made sure the the room and bathroom were sanitized and cleaned for her. I sincerely appreciate them helping make this process a smooth one. I would definitely recommend this place to anyone who needs a great room for a great price with great staff, near plenty of places to eat from (that deliver) and want to be near the hospital as well.

Room was clean and comfortable. Bed was like a gorgeous giant marshmallow, very soft and comfy. Bathroom looked brand new, very clean. Adjustable thermostat was very nice on an extremely cold night. Keurig coffee pot in room was an awesome touch. Coffee and tea were both available in room. The establishment is under renovation. My only problem, the new shower handle was not completely installed which made regulating water temperature difficult. My shower was lukewarm. Please do not let this deter you from staying here. The night clerk was excellent. Checkout in the morning was quick. I wasn't able to stay for the free breakfast.

Great location, easy to find off the highway, and accessible to great restaurants. The staff was pleasant and attentive. The room itself was okay. I was surprised that there was not a closet!! I couldn't hang my clothes. No extra blankets. When I requested a blanket for a king size bed, I was told there were NONE! He gave us a king size sheet because that was all he had. Also there was no TV guide for the television.

So, this hotel does a great job in spite of Covid. The room is clean, the shower has wall mounted shampoo, conditioner and soap, and the staff is pleasant and professional. It's location is very convenient and easy to access from US 421. Great place to stay.

Very nice rooms.. Super nice staff.. All tho one of the house keeping ladies had a attitude the day we where checking out but I will not let her attitude be a bad review for my over all stay.. The internet is bad and I mean super bad.. It's hit or miss never steady at no certain time.. The location is great.. And the front desk staff is the best at help that I have had in my many stays in a away from home work situation..