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Kent Sellers (06/24/2015)
Recently I had my air conditioner compressor unit and coils replaced by Hartman Heating. The previous unit was installed incorrectly by another company and the unit was not completely compatible with my home. I spent years of frustration with the older unit. Last year I had called Hartman for a tuneup. Jason came over to do this tuneup. He stopped half way through the tuneup and let me know that a tuneup would not solve the problem and what was needed. Of course this reduced the charge drastically. I was really impressed on how I was treated at that time. He explained what was needed and made phone calls to make sure what special savings would be possible. At this time I had the means to make the necessary changes. So I called Jason a couple of weeks ago and he came over and we put together a work order. I really appreciate Don and Tim who came over and made the installation and needed changes. They were very thorough and professional and did a super quality job! (No messes or cleanup needed, I just enjoyed the cool air!) I finally have a happy family during these hot summer days! Hartman has a life long customer!!
Allen Sanderson (10/13/2017)
Not accommodating in the least bit. I needed a simple question answered about how their techs wired the thermostat. Their service desk refused to take my contact details and have a tech call me. Instead wanted to charge me for a tech visit to answer a 5 minute question. That is not customer service. I called the local Trane Supply house and their techs graciously answered my question. Customer service is about helping the customer. They did not and as such I will take my business elsewhere. Followup after reading the response below it is clear they did not understand that I tried to get the service desk to take my contact information and have tech call me. They would NOT they would only arrange for a service call.
Aaron Clark (08/04/2016)
I was very pleased with the level of service given by Shane P. He was right time for a early morning appointment and took the to explain everything to me and help me understand the issue with my air conditioner. He fixed everything and the pricing was more than fair. He even checked my furnace filter and when it turned out to be dirty he replaced it at no charge. He went above and beyond what I expected! I will definitely use their services again!
Alyssa Green (04/03/2020)
We had Hartman come out to fix our heater and they put the wrong switch in. When we called them to come check they said it would be an $89 diagnostic fee.
Rachael Williams (06/10/2015)
I had an absolutely amazing experience with this company today. Three of their employees were at my home and they were all so nice and professional. They answered all of my questions and went above and beyond to help me. They worked very hard to get the job done in one day and they were even done a few hours earlier than they thought they would be. I would highly recommend this company to anyone! Their customer service was excellent and their service was great. If I ever have another problem, I will not hesitate to call them!
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