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Kay

3601 S 2700 W Suite F115, West Valley City, UT 84119, USA
+1 801-840-5825
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Reviews
Sue MacDonald (10/12/2020)
Friendly workers never have a problem there they just need to finish there remodeling and open the store 🤦‍♀️😂
P. Williams (06/01/2020)
Awful experience. They promised to return our ring before they closed. They couldn't, but okay... they wouldn't ship the ring or anything. I called to make an appointment to pick up our ring that they've now had for over three months and they hung up. I had to call back multiple times and the person was so rude. She said she hung up because she had someone else to help. Absolutely horrible. Pick a different jeweler. This company will lie to you and give you 1000 reasons why they can't do anything to help. Kay also is associated with Jared. I hate them so much I'm just getting a different ring from a different jeweler. I dont want their blood diamonds and lies. **Update: we were able to get the ring today. They provided us with a pamphlet that shows they dont in fact *claim* to use conflict diamonds. With what I know of the diamond business, I don't know how truthful this is, but they've got a pamphlet if it makes you feel better? The manager was nice and helpful, they didn't charge us for the resizing, but they did want my review changed, so I dont know that its because they actually cared or if they wanted the review changed. Overall, I still wouldn't recommend them, either way. Support a small jeweler where you can get something more special and unique. You will likely have a better experience, either way.
Lin Watchorn (11/08/2019)
Got me in and out quick. Super kind employees. It takes a couple weeks to get your ring resized but other than that no complaints. I love the ring I got! So pretty and perfect! Even after a year of wearing it everyday it’s still gorgeous and I always stare at my hand! My fiancé made a great choice!
Paula M (12/24/2019)
Great people the manager is easy 2 work with and the employees OM they r u walk out Happy.
Lacey B (06/27/2019)
My only complaint is customer service over the phone. I called to make sure my ring had been sent off for resizing because the email I received didn't indicate that it had. I was getting a little worried about that since I had brought my ring in on a Monday and the status hadn't changed as of Thursday, so I figured a call to follow up wouldn't do any harm. Whoever I spoke to on the phone wasn't polite about answering my questions and let me know when my estimated pickup date was (which I knew)... I was simply concerned that the ring hadn't been sent off. Note to self: don't call with any concerns to this store.
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