City of O'Fallon

I called about my mail box being blocked by the snow from the snow plow. Within an hour someone was out removing the snow. I live at 15 Twin Hollow Ct that was the best service I have ever received . Thank you to everyone that made that happened.This is why I love living in ofallon. Ms. Tilley

The park is nice during the day. But this event, tree lighting, was terrible! Like 3 booths selling items and a Santa. Smores cost $6 or more. Very disappointed!

The staff we'll always have a smile for you and try to give the best customer service. Thank you !

I have lived in and loved O’Fallon for most of my adult life. I had issues in the past that were resolved slowly, but with thousands of citizens it’s expected. I was not disappointed until recently when I stopped receiving a water bill and my water was then shut off. I called the after hours number after paying the bill as instructed on the website but the person answering the phone said there was nothing she could do to get my water back on tonight I would have to call at 8am to make sure it was reconnected. So at 8:01 I called the next day only to have a rude woman answer and when asking who’s name the bill was in I recalled I didn’t remove my ex from the bill.... now the fact I was not getting a bill was brought to light.... BUT... now she will not turn my water on until I put the bill in my name, pay an additional $150 ON TOP of the $60 disconnect fee I have already formed up. I am now without water for me and my child and have to rely on a piece of paper to get processed to get it turned back on. I’m not sure who this woman is that answers your phones in the office, but she has absolutely ZERO compassion. It’s 5 days before Christmas and I have paid my bill. If I don’t have water at my house tonight I might just loose my sanity. If O’Fallon cares so much about their residents I would hope that putting customer friendly people in that office would be a TOP priority. Sorry to vent on a google review. I love my town, but I do NOT enjoy having my amenities of my home threatened and disconnected over a silly form. I hope no one else has to deal with the office woman I had to deal with and if they do I hope she gives you more compassion than I have been shown after calling twice just to ensure everything was taken care of properly.

Friendly and helpful