UniFirst Uniform Services - Salt Lake City

Well...Where to start. I have owned several business over the past 15 years and had worked with Cintas, as well as Aramark, and even a short while with GK, so i have had plenty of experiences with these services. I can say anybody that's praising this company has an attachment in some way or has been paid. I recently picked up ownership in a new venture that has a previous contract with Unifirst. Every month for the past 2 years we have never been able to get what we needed from them, and when we do its not what we wanted and or just a carpet that should have been retired a year ago. We have been without disinfectant for the past 2 months! Today my driver came in and with out any warning took all of our cleaning supply's in front of customers claiming we owed them money from a few years back before I even owned it. THIS WAS COMPLETELY OUT OF THE BLUE?? As the new owner (For the past 3 years lol) I was UN a ware of a past balance and in 3 years it was never even mentioned. I have had no contact with any reps telling me of the issue and every month the bill was paid, oh and not once has my driver ever mentioned this to me....NOT ONCE. I'm not sure what "team" they provide that I heard on the 45 min hold message. Today my extremely UN-professional driver showed up, did this and couldn't even given a breakdown or invoice of why?? Just a number that takes u to a corporate call center somewhere back east. I have no problem paying a balance if it is owed but what happened her today was to say the least was disturbing. There was no fight just complete shock. I called the number he gave me and after 45 min on hold a rep told me how wrong this was and that someone would call me within the hour from my local market (SLC, UT)......That was 4 hours ago and I am now going home, and have no intention s of continuing to work with this UN-professional company. Not sure what Unifirst is up too or who dropped the ball as they seam to be a mess and impossible to get a hold of. Someone screwed up here by not reaching out to notify us of any past issue. (I mean 3 YEARS people???) Not sure what caused this tyraid today. My guess is someone screwed up internally and rather than owning it just asked the driver to collect. I don't know?? I mean we were prepared to pay the balance of course but with out us even knowing he took stuff out of our business and left us having to go to Home depot to get through the night... Again we have paid every month and the only reason there was a past balance was due to the auto billing stopping twice for no reason. Even have an email stating it was there fault given to me from the prior owner, but this still happened today to a small business fighting to work though a pandemic.lol. They are suppose to be a partner to help small business, not hurt it. I HIGHLY RECOMMEND a different company if you are in the market. I see a lot of comments about how these guys saved there business's money, etc, ( these are folks that are either paid or have an attachment to this business because I don't know anybody that raves about any of these services, as there always problematic if you run business that requires them. I will say When I was with Cintas this would have never happened, and I would have had a rep who visits me monthly and stays in contact rather than a rude driver who has no business being in public. looking forward to fixing the issue ASAP and dedicating as much as I can to sharing this story when my other investors and associates to hopefully steer consumers away from such a poor service. Un real today! 11/5/20 Just updating. Still waiting for a call....

We are very glad that Erin showed up at our business. We had been with the same company for years until their buyout. Once the new company took over we had poor service and could never get clothes. Going through the process and setting us up with everything we need. Dealing with them has been very easy and straight forward. New clothes all fit great and everyone is happy.Thank you.

The delivery is always on time and the driver is friendly. The customer service is great and I love working with them.

Has sales consultant the thinks it is funny to laugh at people falling onto floor from handicap electric chair. Then trolls others who speak up that laughing is an inappropriate response. Would not do business with anyone with a consultant like Mr. B Christiansen

If I could give negative stars I would... The company I am with used them for years, however, when I became their office manager I noticed how horrid this company was! I immediately started making notes and gathering evidence so that we could get out of contract with them! They overcharged us, they added things to our invoice that we weren't receiving. Trying to add on new employees to order new clothes from them was a complete and total joke. It took OVER 3 months to get their clothes and they added it on to the invoice before delivering their clothes. Trying to work with this company is a complete joke.