University Tire and Auto Centers - Ruckersville

Great service. Great time. Didn't have to wait a long time. They guided me in the right direction or what I would need and how much it would be, and made sure I was very well taken care of!!!

Literally the only place I will take my vehicles. I can drop my vehicle off in the morning and they take me to work and pick me back up when it's done. Their work is amazing and thorough. I highly recommend them!

I will not be doing anymore business here. I took my car there for my inspection. I was told it failed because there was rust on the router's and they all needed to be replaced along with the pads to a tune of about $867.00 which included labor. I told them that it wasn't driven very much. My Daughter called them to ask why then they told her they needed to be lubed. Lubed the brakes never heard of such a thing. I will drive it more to get the rust off. I feel because I'm a Senior Citizen I was very unfairly taken advantage of.

Not good at all. Called this morning and asked if they could look at my vehicle it had a screw in the tire wanted to see if it could be patched. Dropped it off, got a call later in the afternoon saying my vehicle was ready. Arrived there and noticed it had 4 brand new tires on it. Went in and ask why it had new tires on it and the gentleman behind the counter said my employee authorized the tires to be installed when he dropped it off. NOT!!!! Never received a call asking for authorization to replace the tires. LOL, they offered to take off mounting and balancing as gesture for not calling me to authorize a 900.00 purchase. So they call the area manager and he's said that's the best he can do for them not doing their job or they could take off the tires and put my old tires back on, great customer retention practice!!. The one gentleman took me out and showed me the tires and the couldn't be patched because the nail was pretty much in the tread. That's fine I understand that. He also pointed out the tires had additional ware. So obviously were not going to put the old tires back on. So we went back in and I started to pay for the tires anyways. I asked why didn't they do an alignment because of the ware, LOL he said they did align and I said who authorized the the alignment, so another unauthorized charge, no print out for the alignment how convenient. He drops his head and takes that charge off also. Im a local business owner in the same community. I hate to right this, but it's nessary. This is not the first time that something to my vehicle has been done without authorization or been installed that wasn't needed. It whats really sad is they blamed it on my employee that he gave them the authorization to do so and called it a small miscommunication that somehow make it part of my fault. So beware and make sure authorization so there is no miscommunication.

The piece of metal doesn't look long enough to have gone to the side wall. I'm gonna look for that tire bar too. I hope they didn't take it and claim it was never there. They never asked if I had a spare. I had to suggest that and Cameron still acted like that was a bad idea bc he wasn't sure if it was a full sized spare or not. I was thinking, wouldn't that be the first thing you look for before jumping to trying to sell me new expensive tires. My girl friend drives this truck and I work at battlefield service department so I know what can and can't be repaired. They first told her that it couldn't be repaired. After sending me a picture, the tire became repairable. Real shady.