Heritage Hall Laurel Meadows

My grandmother stayed here for less than 30 days for rehabilitation. We were hoping this might turn into a long term stay because she needs 24 hour care and the SW with her HH agency thought this would be better.nFirst the rehabilitation, dietary, and activity staff are awesome. Our issues were with some nursing staff. They have a few outstanding RN's and NA's. When they are not there the call lights go unresponded to for greater than 30 minutes. One particular occasion my grandmother got sick after her dinner tray arrived. She pressed for call light; 45 minutes later no one responded. I took care of her cleaned up her vomit, took her to the bathroom changed her clothes, and got her settled. I looked down the hall, noticed 2 other lights on and 2 nurses at the desk, one eating Cheez-its. I inquired if they were aware there were call lights going off on all 3 halls and one resident yelling help. The reply was the aids are busy. I am a nurse myself and would never ignore patients needing help because the aids are busy. Grandma had never had lower extremity swelling but 24 into her stay there I had to ask them to institute normal nursing measures, elevate legs, change positions, etc. and the Dr. ordered compression hose on a Friday but this was not noticed or acted on until I inquired about them on Sunday. An aid inappropriately placed her in a lift 2 times and the SW/Marketing director admitted she had health problems and issues that prevent her from providing safe care and said she would not providing direct care but the next week she was back to inappropriately using a lift with grandma. Nurses were frequently crushing her pills, even though she can take them whole and 1 was an extended release that can not be crushed. During her care planning visit, we discussed these issues, all were nursing care related but the nursing director was not in this meeting not did she ever follow-up with me when I expressed concerns. We left as soon as she was able to stand and transfer. Very frustrating when I have non-licensed caregivers with no medical training that have provided and continue to provide care for her during the day and 3 nights per week and she has zero leg swelling, tossed the compression stockings 2nd day home and never use or need a lift. Therapy at home has got her walking and almost back to per hospital activity. Leadership always listened, provided cell phone numbers to contact outside of business hours, and acted like they cared and would make changes but nothing ever changed. If you have zero family willing to care for you and need them the facility would be ok. It is bright, clean, and well maintained.

Great place with caring people.