Cumberland Farms

Usually I love this particular location and it’s staff however today was just disappointing.nnI am a regular customer at your 187 W. Boylston St. location in Massachusetts. There are days like today when I come to this location multiple times in one day. At four o’clock today 10/24/2020 my significant other and I made a stop at this facility to grab gas , a snack and use the restroom. When I went to wash my hands I had noticed one of the soap dispensers was completely empty and the second one was just about empty, as it took me three times using the motion sensor to get enough soap to properly wash my hands. Which as I’m sure you’re aware during a global pandemic is rather important. To make everyone’s lives easier I let the cashier who is working know there was very little to no soap. To which she rolled her eyes huffed and informed another employee who said “that’s not my job” she rolled her eyes again and stated she would do it. Before heading home we returned again at 10:00pm to get beverages and use the restroom, however to my surprise and disappointment there was no soap. This is disappointing for a company that we usually find to be of great quality. Cumberland farms is our most used gas station. This experience makes it hard to trust that your company is making sure it’s safe for its customers to return. To see such lack of care or effort from your employee was greatly disappointing and make me wonder what kind of sanitation goes on under her watch and how safe it would be for my friends and family to return as well as others. I would have like to have gotten her name to make a note of it however she didn’t have a name tag.

24 hour location. It's typical Cumby's goodness. Gas prices are usually way high, though. Leominster, Lancaster or Worcester have much lower prices...

Cheap coffee and clean store, but today when I was waiting in line some girl with braces was acting really rude to a customer in front of me that was ordering food. And when I went up to the register, she let out a huge frustrated sigh and snatched my ID out of my hand. I understand that working in this type of business can be draining, but you do not take it out on the customers.

Great new style Cumbies. Icy air conditioning in summer, icy drinks, hot coffee, and cheap, appealing, and potentially healthy ready to eat food.nnEasy left turn out using the light too!

Good place to pick up a good snack.