Millard Dental LLC

I wish I would have accompanied my husband to his appointment.nnI have been in the dental field for years, my husband just retired from the military and hasn't had to deal with civilian offices, insurance, estimates and treatment plans.nnWe just moved from Ohio, where a DDS told him he needed a tooth extracted and replaced with an implant and crown.  Wanting to use his benefit for the year he made an appointment with Dr. Millard.  At his appointment the Dr. agreed that that was the treatment my husband needed.  He informed my husband that he could extract the tooth and place a bone graft that day.nnThey provided him with a treatment plan showing that the bone graft was a covered benefit at 50%. He agreed with the estimate and went forward with the treatment that day.nnYesterday we received the EOB in the mail showing that a bone graft is not a covered benefit.  I called them today to find out how they estimated the bone graft to be covered.nnThe girl who answered the phone said that our plan says major services are covered at 50%. I asked her if she looked up the specific code, she said no, with an attitude.  So I said, you gave my husband and estimate with out finding out if that code is a covered benefit?  She raised her voice and said, it clearly says it is only an estimate, we never know what the insurance will do until they pay.nnI informed her that I have been in the dental field for years and that when we are going to perform a procedure that is not always covered by insurance it is customary practice to call the insurance and ask about that specific code.  She very rudely said, so what is your question?  I said, did you call the insurance and ask about that specific code.  She said no, we don't do that unless specifically asked.  She was being very rude and cutting me off.nnI asked to speak to the Office Manager to which she replied she is.  So I told her she is very rude and unprofessional.   She told me that she was not going to let me continue to yell at her.  I was not yelling at her as I could hardly ask my questions without her cutting me off.nnI told her that my husband still has an implant and crown that need to be done and that we will be finding another DDS, as she was cutting me off and telling me that she doesn't think it is a good idea to have it done at Dr. Millards and that she was glad that someone else could deal with me...costing her DDS several thousand dollars this next year.nnI informed her that I would be speaking to her doctor to which she replied, good luck!  I let her know I would also be leaving Yelp and other reviews about their office to which she said good, Merry Christmas....is there anything else?nnI hung up on her.  Living in Klamath Falls there are limited options for dentists.  If we need to travel to Medford or beyond to receive quality care from all staff members that is what we will do.

I had friends traveling through Klamath. They needed an emergency appointment for an abscessed tooth. Dr. Millard's office staff got her in, treated both my friends wonderfully and got the tooth extracted and them back on the road in short order. It's good to have Dr. Millard and his staff so helpful on short notice. Thanks to you all

My first appt was cancelled and re set for fours days later and was called 15 min before appt time . Not good. My next appt I got there and was put in room for 45 min waiting as others were seen before me who were coming in 15 and 30 min after me. Then the receptionist comes in with a amount of 5k I will have to pay . Then she comes back saying $545 . So this was not a good experience. Hope gets better . Wow after reading reviews I think this was my first maybe last time I go there. I seem to not be alone in poor service and billing . Maybe they need to review some of these reviews and make some changes. The staff not very friendly at all. Did give me much on what to do after my visit which I had 2 teeth pulled and bone graft , had to look on internet as what to donnUpdate 1/28/2020nnHad teeth cleaned all went well. I need a lot of work and I know that Doctor explained all good.nnThen the billing once again said I owed another $260 from last visit that was told my insurance paid half as I already paid my half . So I questioned this and I paid the amount of $267. I asked why am I owing this amount . My answer was insurance paid 50% . I said I paid my 50% but now i'm ending up paying 75% ?? So now my answer was FIND ANOTHER DENTIST WE DON'T WANT YOU COMING BACK !!! WOW. She even had a form to give me to sign to have my records transferred. I asked what is this she said this is the form we give to customers that we don't want back . Now that's impressive to have a handy form available to get rid of customers who have questions ... Because I questioned my amount I owe .. I would never recommend this Dentist office to anyone . I was in shock they want me to use another dentist over my question on the billing ..nnI never ever had any billing problems with any dentist in my life and never had a bad experience at a dentist office in my life until I went to Millard Dental. Guess a first for everything in life .nnGood luck in future to staff at Millard Dental at this rate it might have to close over losing or telling customers to leave and not come back.nnAlso i'm not one to write a review but I think people need to know about this place .nnSo now i'm looking at what my insurance is being billed for and it's things Doctor talked about that I was supposed to come back to have done. Looks like $230 and I can't get them to do the work I paid for . This place is out of control !!!nnUpdate 6/5/2020nNow 5 months later I get automated text saying it's time to come in for my cleaning ..nnIs this place a joke or what !! So glad I found another Dentist in town that is compassionate and knows how to read insurance billing .

I don't like saying bad things unless I absolutely have to. The one star is sufficient rather than mean words. I just know that fessing up to mistakes isn't easy, but when someone has been hurt by a mistake, I know for me there's no possible way I could live with myself knowing I caused harm to someone and didn't make it right.

The billing department is unprofessional. They make numerous billing errors, bill wrong insurance companies and then blame the patient for the errors. Staff was rude when asking for an explanation and refused to correct there errors. Will never go back.