Jackson Hole Central Reservations

We had a horrible experience with central reservations. After confirming our sleeping accommodations with central reservations several times we arrived at the hotel to find we did not have enough beds. The manager Frank agreed that this was unacceptable but did nothing to fix it. Considering we spent over $10k for our reservation, Its ridiculous that we had people forced to sleep on the floor. I wanted to give this company the benefit of the doubt but I have now left Frank four voicemails and he has not returned any of my calls. Worst experience and will never book through central reservations again.

Unfortunately we had a bad experience with Jackson Hole Central Reservations. We were told our lodge would have 4 beds plus a pull out couch/bed. When we arrived the lodge only had 2 beds and a pull out. Hotel Terra and Jhole Reservations did not have any interested in accommodating us although the manager from Jhole reservations acknowledged that a mistake had been made. They were under the impression our room was in fact going to have 4 beds and a pull out however it did not. Instead of working with us on it they decided to just ignore our phone calls after the 2nd day there. The skiing was phenomenal but we would not return to Hotel Terra or utilize Jackson Hole Central Reservations again. This was our groups 5th annual trip to Jackson in February of 2021.

I have used Jackson Hole central reservations two times for our winter trips. Kathy has helped me both times and she is amazing. We had several activities planned and we had absolutely no issues. Highly recommend.

Bedside getting $300 off each rt airfare, you pick your flight, where you want to stay and what you want to do and they book it for you. Since we don't ski, we chose the Jackson Hole Wildlife Safari. Everything was perfect!

Jenn was great! Answered all of my questions and when she was unsure, she would make a phone call and get the answer for me. Excellent customer service! She booked my hotel, ski lift, ski rental and excursion to Old Faithful! Now all we have to do is ENJOY! (and pay for it of course).... See you New Year's Eve! Start planning the party for us now! Sandy :>))