Children's Dentistry of Twin Falls

My son doesn't do very well with appointments, he can't focus and gets anxious about them. The girls here were WONDERFUL and they got a good look, came up with a treatment plan, and he had a great time! We had such a better time here than smiles4kids.

Staff always friendly and helped my child feel comfortable by talking and explaining what they were doing. Apt was quick with just minutes of a wait time

I am surprised at the discrepancy between Google reviews and yelp reviews for children’s dentistry. I had such a bad experience with them. I am new to the area and have children who needed cleanings. I called children’s dentistry and asked if they took our insurance and they said they did. The date of our cleaning appointments I brought in our insurance card, they took a copy of the card and proceeded to do the x-rays and cleanings. I received a bill for $800. When I called about this they said not to worry about it they hadn’t yet build insurance. I received the next bill for just under $400 which was still not correct since under our insurance plan with CIGNA our cleanings are $25. When I called children’s dentistry they said it turns out they did not take our exact plan under CIGNA although they took other CIGNA plans. I explained that I would not have used their services had they been upfront with this information. I was trying to find a dentist who took our plan which they said they did. Their response was that it is my business to know which dentists take my plan, it is not their job to call insurance companies for the patient. They said if they ever do call insurance companies for a patient it is a privilege for us as patients. I have worked for Medical offices in the past and I know that this is not true. That’s what insurance billing is all about and verification of coverage. I was just an unemployed mom trying to get her kids teeth cleaned and had I gone elsewhere it would have been $25 a kid. The financial gal said she would split the difference with us and we could pay half of what was owed since it was “partly their fault partly my fault”. I do not understand how this was my fault, I was just trying to find someone who took our insurance and get my kids teeth cleaned which is why I asked them what I thought was the right question. My sister has taken her kids to children’s dentistry and they did call her insurance to make sure they were fully covered, which they were so I’m not sure why I was told it’s not their job to do that when clearly they do that on a daily basis. The office manager got very ugly over the phone and much to my shock, actually hung up on us at one point. I’ve never had that happen with a professional before. I kept explaining that had they given me honest information I would simply have chosen to go elsewhere, it felt like they were willing to say anything to get me in the door and then get me on the hook for a service that did not need to cost that much. Very disappointing experience. My children also did not enjoy their time there, as silly as it sounds, the cheap little toys at the end of their dental visits are a highlight for them and that was not offered. My children did not complain at all, they were just quiet as we drove home and when I asked what was wrong they said they were just a little bit sad that they didn’t get to pick a toy out of the toy chest. It’s small things like that that make a difference to kids. Children’s dental failed. Very unprofessional

They do a great job with kids of all ages. Tge atmosphere is warm and positive.

Alexis was absolutely amazing, so friendly & she made sure my children felt comfortable. Dr. Manwaring was also great!