Southeastern Idaho Public Health

I know that the people who are trying to schedule and administer the COVID-19 vaccines are probably going crazy right now. Whoever answered my calls when I originally scheduled our appointment and subsequent reschedule was extremely nice and very helpful. I wish I would have asked her name so that I could identify her in this post. She made a stressful situation totally stress free.nKudos to all our health care workers

I, D. Arnold, had a negative, uncomfortable experience with one very hostile volunteer/employee at this vaccination clinic at 560 Memorial Dr. on 4/2/21. However, my overall impression of the vaccination clinic is that it is run very well by nice, professional people other than this one person. After receiving my vaccination, I was sitting at a table in the large room where they have you wait to make sure you don’t have a bad reaction to the vaccine. Suddenly, a very aggressive, unfriendly, middle aged man, who appeared to be a volunteer, was interrogating me aggressively about why I had a small personally owned medical device with me (I brought it in case I had a bad reaction to the vaccine). This person seemed to be personally, verbally attacking me, a female patient, for no reason. Basically, I feel I was bullied by this aggressive volunteer/employee. Perhaps volunteers like this should not be working in this clinic. Later, out in the parking lot, I heard him (it appeared to be him) tell someone he taught Physical Therapy at ISU. Perhaps this identifying information will help this Public Health/ISU vaccination clinic to let this person know he must be polite and respectful with patients. He was quite inappropriate for no reason. Other than that, the clinic appears to be run well but I am left shaken by this man’s unreasonable, hostile behavior towards me. Posted by D.Arnold.nnThis is V. Kantabutra, husband of D.Arnold. I was on the phone with my wife when this incident occurred. We were talking quietly when suddenly I heard an unfriendly, aggressive male voice questioning my wife in a hostile way, I was confused and disturbed that my wife was treated this way when all she was doing was sitting at a table quietly waiting for a few minutes to make sure she didn’t react negatively to the vaccine. Please talk to this volunteer/employee to let them know to not treat other patients in this hostile, inappropriate way. He needs to behave in the same friendly, respectful, professional way as others that work at this vaccination clinic.nnUpdate: The Director of SE Idaho Public Health sent me a helpful email after learning of my unpleasant experience with the volunteer at the clinic. This reinforces my overall impression that the vaccination clinic is well run and that my unpleasant experience with one agitated seeming volunteer was not typical of the overall good quality of the vaccination clinic.

Recently needed some testing and a couple other minor procedures done for a medical course I was taking. This facility was just fine to work with. Receptionists were friendly enough, and in the 3 times I've been in there, all the nurses I've worked with were great. Definitely could have been a much worse experience.

Good place to come when you don't have much money to spend on birth control or any other medical needs; they have a sliding scale system. The staff members are competent and mostly friendly. But there's always a price you pay...they could do with shorter wait times. I've been here twice the last year. The first time I was literally here for 2 and 1/2 hours and the majority of the time was spent waiting. The second time I was there for over an hour until I was helped. Over all good place to go if you're in no rush to get anywhere.

I went in about a month ago and the front desk person I dealt with was very rude. I waited for over an hour while the lady disappeared and the nurse finally asked the other receptionist why I had been waiting so long. The rest of my visit was good. But the first receptionist was rude and I waited for a long time while everyone else went ahead of me. Other than that I have no complaints!