Resort Properties of Angel Fire

As a person that tends to be froogle and conservative with their vacation plans, spending roughly $2,000 on a VRBO for what I would consider a splurge of luxury only to have that money taken, not returned, not rescheduled and no services rendered really hits a person in the gut. I didn’t have the opportunity to stay at Angel Fire Resorts, so I cannot speak to their property itself. I can however, share with you my experience with their management company and lack of care for their renters. I messed up booking here because I booked it 60 days out and realized I double booked myself the next day.nnTheir policy is that they won’t cancel within 60 days. After talking to the management company and being told flatly, no refund, no other solution was provided. After asking VRBO what we can do, we relayed the suggestion to the management company and they reluctantly agreed to push our reservation to the summer but, of course, for peak pricing. New Mexico has stated that any travelers from out of state must quarantine themselves for 14 days before they can do anything.nnWe called the property manager up and explained the issue with coming and not being allowed to enjoy the area. They suggested that we come regardless and not only risk the further spread of a pandemic but also break their state’s mandated orders. The management company clearly don’t think they should adhere to the state’s health orders nor do they take it seriously. I even see this on another review left during the state’s health order.nnThis effectively cancelled the VRBO reservations which didn’t allow us to leave a review on VRBO. We learned that VRBO asked all their hosts to allow guests to move or credit their reservations due to the unprecedented global pandemic. Luckily, the property management company accepted VRBO’s request/recommendation. They flatly said «no refund», we can only cancel and keep your money.nnBecause like millions of people in America’s shrinking middle class, I’m worried about money. Instead of working with me on allowing my money to provide a future reprieve from a stressful, pandemic then naturally declared disaster, they told us they are only «looking out for the property owner». It seems to conduct business this way is not looking out for the property owner but actively working against them. I have explained to multiple people in my life in-person and on various social media platforms to avoid this place.nnIt isn’t worth the risk of loosing your money here. I don’t think any company should ever take thousands of dollars from someone and not get anything in return, at the very least empathy. They will likely respond to this review with their canned, we are sorry about your poor experience...then they will try and restate an aspect or two of the content within this review, but this is a continuous concern that the property owner should take action on. They are loosing guest in the long term limiting their potential earnings by having this management company work for them.nnThey might even respond to their attempt to be negligent their own states health orders even though their conversations and actions don’t match their procedure response. I hope this helps you in making the best decision for you and your family.

Great condo. Close to the slopes and super clean. Highly recommend

Me and my Family had a great experience with resort properties of angle fire. We rented alpine crest for the weekend and it was one of the most amazing place we have ever rented. The views were breathtaking great to relax in the mornings. The place was super clean. Thank you for making sure the house was Clean and sanitized now with this pandemic going on we didn’t worry about our baby’s getting sick because the house was dirty. It made our stay 100 percent better. The only disappointment was that the hot tub didn’t keep the temperature hot. We paid 250 + tax for the hot tub and we could only used it Friday and half of Saturday because the temp didn’t go more than 67F. Even though that was a bummer we had an amazing vacation. I definitely recommend this place to everyone.

I had the extreme displeasure of booking a stay with Resort Properties of Angel Fire. My wife and I booked a 3 week stay in the Timbers 5 unit, looking to get out of the city for a few weeks as quarantine with a newborn in our small house was wearing on us. Alarm bells should have gone off when I got a call shortly after booking informing me that New Mexico had a statewide mandatory 2 week quarantine for out of state visitors but that we didn’t need to worry because “it isn’t enforced and they really have no way of tracking how long you have been there”. In retrospect, this should have told me everything I needed to know about how this company views the safety of its customers and those within the community they serve, but we were eager to get out of the shoebox we have been trapped in since March, so we booked it.nUpon arrival, after a 12 hour drive with a 2 month old and our dog, we were informed that our unit had not been cleaned yet and that it would not be ready for us at the 4:00pm check in time. While frustrated and tired, we did not complain, as we did not want to rush the cleaning process. At 4:30, we were told that we could go to our unit and were given the keys.nAs we opened the door to the main living area, we were met with a 25+ year old, matted down wall to wall carpet covered in many black stains. Dust coated everything (likely from the adjacent construction ). As my wife opened the blinds to the porch, one of fell off. When I opened screen door, it fell off the track. It is obvious that the owners do not take care of the home. This was all disappointing, and frustrating, but we were exhausted, so we brought our bags up.nWithin a few minutes, we realized that not only is the place not maintained, it had not been cleaned prior to our arrival (with a group having just departed that morning). Our dog started eating crunchy unidentified items out of the carpet. Crumbs were all over the kitchen counter. This would be unacceptable any time, but in today’s environment, it an egregious safety hazard that shows a total disregard for health and safety. The final straws were when we realized that the glasses in the cabinet had lipstick smudges on them and there was a film of grime in the tub when we went to bathe our son. In today’s covid-19 world, we did not safe being in this home with our newborn child.nI immediately called and spoke with the owner, Owen. He offered us three options, a 1 bedroom unit (we rented a 3br), a 5 BR unit that cost ~$1,000 per week more than ours, or they would send a cleaning lady the next day. After consulting with my wife, we called back and spoke to Amber who eventually offered to discount the larger unit substantially, saying it would only cost us $250 more than what we had rented, but couldn’t provide clean accommodations for that night.nWe tried to explain that this did not solve our problem. Aside from not being able to afford to pay more, we explained that none of their proposed solutions provided us a safe and clean place to stay for that evening. While we were not happy with the upkeep of the unit, the cleanliness and exposure to COVID was our main concern and deciding factor for not being able to stay Amber said they would refund us our rental payment less $700 for taking the property off the market for 2 weeks. She told my wife that “your husband should have read the contract, you do not get a refund for cancellation.” We explained that we were not cancelling, that the unit was unlivable and was not safe to stay in, they did not care. She went on to tell us that if we disputed with our credit card company, she would come after us for the full amount of the rental.nThis company robbed us of our first vacation with our son, $700, and two full days of travel. I highly recommend that you avoid dealing with this company at all costs. They do not care about your health and safety and do not operate in good faith.nMy only wish is that I had read the other one star reviews and listened to them. I now see that I am not the only one that has dealt with this.

I had an excellent experience with Resort Properties of Angel Fire. My husband and I booked our vacation MONTHS in advance, to take our kids skiing for the first time at spring break. We had booked very reasonable lodging through airbnb, and 2 weeks before our vacation, the host cancelled on us. Having already purchased ski school, rentals, lift tickets, etc etc, we knew we had to find a place to stay, but finding something in our budget 2 weeks from spring break was impossible. I called RPAF and talked with the nicest people, and they found a place for us that could work for us and our budget. I was (am) so grateful, knowing that this wasn't anyone's responsibility to fix my problem created by the airbnb host that cancelled us.. but RPAF saved our family trip and we are so thankful! :)