PHD Rooftop Lounge at Dream Downtown

I actually been there 3 times and I love ud83dudc95 how day walk me all the way up true the lights walls going to the elevator and ones upstairs the view is gorgeous and the bartenders are super nice and really efficient and helpful I have no complaints of the club at all or the people that works there ud83dudc95ud83dude4fud83eudd70

While trying to look for non-valet parking tips on this yelp page, I noticed there are a ton of negative reviews for the staff. I just wanna say - I have had a VERY positive experience with all the staff that work their Afternoon Delight shows. I've been here 2x so far this season for Le Youth and Autograf and everyone at the door is super friendly. We were able to get in quickly. The security guard was really nice and let me pop out to buy sunscreen from the gift shop and let me right back in. Some of the bar tenders are kind of slow but there's one really really friendly black guy (I keep forgetting to ask his name) that usually works one of the lower deck bars - always get drinks from him!! He's much quicker and an absolute pleasure to chat with.

I showed up to the W55th location last night for my rooftop reservation for two. I showed the gentleman my confirmation email and he told me that I was actually supposed to be at the downtown location. I was so confused, because the email had the W55th St address. He said he would call the downtown PhD and let them know we were coming. Okay fine, we got back on train and went to the downtown location. We arrived and the gentleman there said, “No, you’re supposed to be at W55th. I don’t know why they sent you here. We’re completely booked up.” I’m a really patient person, but this runaround made me so mad. Fix your system! I should have had a reservation at one of these locations. Why was I turned away from both? Huge waste of time!

This spot wasn’t worth to money that they charge. The staff is unprofessional and unaccommodating. They did not escort my party to our table and when a drink was spilled they did not clean the mess we were left sitting at a wet table. Not to mention when we arrived our table was still dirty from the prior party before us and they seated us there either way with out sanitizing the table first.I would NOT recommend this spot to anyone I got extremely sick after leaving this spot I was unable to enjoy the rest of my night. The only reason I give it two stars was because of the DJ she took requested and played good music.

I wouldn’t recommend going there. They are unprofessional, when we arrived they didn’t even escort us or even tell us where we were suppose to go. When we got to the elevator the staff saw that we were going to take the wrong elevator and didn’t say anything to us until last minute because they were to busy talking to each other instead of doing there job. Food was horrible. Waitress weren’t on top of there tables we had to clean our messes and table. It’s not worth what we went over priced for bad service and bad experience. My party ended up getting sick afterwards. I won’t ever go here ever again. They try to take advantage of you because they think you’re unaware of what’s going on because you’re drunk they didn’t serve us the drinks we wanted they gave us different liquor then what we ordered and charged us for stuff we didn’t even order also a different party that was there said the same thing to us about them not serving them the right liquor they ordered like hello we know what our liquor taste like because that’s what we drink all the time. Won’t ever go there ever again.