Kay Jewelers

I purchased a necklace, a bracelet and earrings online and had them shipped to my house. When I received them, the earrings came damaged and the bracelet was nothing like it was advertised to be. I do not live in the area, but I still went to the Kay’s store to get it fixed. I returned the bracelet and they talked me into a different bracelet without telling me it was doubled the price until she already took my card. I told them it’s fine, and just to fix the earrings as soon as she could, since all three things were Christmas gifts. After my girlfriend put on the bracelet and earrings one time, the earrings were still bent even after being fixed and the bracelet broke. For the price I paid, it shouldn’t be this bad of quality. I went into Kay’s last night once again, even after not living in the area to only receive terrible service from the young gentleman working there. I asked his name and he refused to tell me. I kindly explained to him that I would like my jewelry fixed and I’m not from the area so if we could ship it to my house. He gave extreme attitude so I finally said to him that I don’t appreciate the attitude or the quality of my jewelry for the price that I paid for all them and he laughed in my face. As I was walking away I heard him say “shouldn’t of bought from here” and he’s correct, I shouldn’t of. This will be the last time I shop with Kay’s.

Terrible experience at zales and glad I stopped into Kay. Excellent customer service the women that helped me knew exactly what I was looking for and made the whole process pleasant. Im very happy with my purchase. Quality and price was a very good deal.

Recommend highly . great customee service . i almost had a nervous breakdown and the saleswoman angela talked to me calmed me down and completely fixed the problem . she is awesome !

Great place

The people working here have the worst attitude, they are only nice if you’re buying something but if they need to warranty anything that’s a whole different story. If you looking for jewelry I recommend you go elsewhere.