CVS Pharmacy

I called this evening with some questions for the pharmacist, and he was SO helpful. He took the time to answer my questions and explain things to me, and was just really kind and helpful. I will be going to this location from now on. Thank you for your help!

Re: pharmacist “Mike” 12/21/17nMy Dr. Increased my gabapentin from 100 mg a day to 200 mg a day (well under the minimal starting dose). She told me to finish the bottle that I have and then pick up my new prescription. She called the prescription in five days ago. I called Mike, the pharmacist at CVS on West st in Keene at 7:50 am today to get my prescription filled and he told me that it cannot be filled for 3 more days. I told him I was going out of town for several weeks and he asked me what I do, where I’m going, and if my doctor knows I’m traveling. When I asked him, dumbfounded, why he’s asking me these Questions, he said “I don’t like your tone” (as if he is my father!). I’m a Professor of Criminology and frequently travel for research. He then said , “I don’t have to fill this for you.” I said “if my Dr. Increases my meds, you’re saying you don’t have to fill the new one?” He said, not without her consent. I replied her consent was calling in the new prescription 5 days ago. I do not at all appreciate being treated like a drug seeker, nor do I appreciate being talked down to in a condescending manner. All Mike had to do was look through my prescription history to see that I am no drug seeker. I will be transferring all of my family’s prescriptions and taking our pharmacy business to a non-Cvs affiliated pharmacy as a result of Mike’s condescension. I hope CVS will take action- until this experience I have enjoyed being a customer at CVS West st, but the lack of civility and customer service from “Mike” is unacceptable.nAngela Barlow

Convenient and timely services. Prices are fair.

It's a CVS. Pretty standard.