Midlands Family Medicine

As usual I always accompany my dad to his doctors visit, the front staff girls are very sweet and helpful the times I’ve came in. However, yesterday (February 20,2018) I checked my dad in and everything was great I had a lady help me and she was very professional & had great customer service regret not getting her name. On our way out for check out, a lady short hair stated her name is “Lilly” was very unprofessional and seemed very bothered as to what I was needing. I asked her for a copy of my dads (Workmen’s Comp )information that I would need it to get his prescriptions later at his pharmacy. Her response to me was “ what do you mean” I explained myself again to her. Then she stated that she didn’t have that information she would have to get it from another lady. Before she got up she asked me for my dads ID my response to her was “ that I had already talked to someone about that” mind you they ask for an ID when you first check in . She replied “to who” with a heavy attitude. At this point I was very upset to have her as the person “helping me”like I said I didn’t get the ladys name that had helped me first so I had no answer to her question. I told her that his chart should be documented on that...she replied “it’s suppoed to but we don’t all communicate around here.” Very dry! So we got to scheduling my dad for his next follow up. She didn’t ask me with what provider my dad would prefer to see, she assumed it was the last provider we had just seen.(which dr. Downing was great) just wanted him to see the person he had first seen. So when I asked for dr. Citta she raised her eyebrows as if she was frustrated. By then I had asked her for her name. She completely ignored me the first time but I asked her again she responded “Lilly” after that she seemed to get the hint that she wasn’t giving the right customer service your supervisor expects you to give, everything in such a poorly manner Over all I hated my experience with her I refuse to go to her window from now on.nnI myself worked front office for couple years. We were the first people our patients would see and the last one they would see in the office so most of thier practice experience depended on us.

They are all very friendly here.