Peterbilt of Sioux City

Called in... parts were put in will call. Guys has a sense of humor in the parts section. But you gotta wear the dumb mask.

Went in for a service had a few issues that they got to all before my air filters were put back in. Make sure you call a couple days ahead to get an appointment. Extremely busy.

On, 09-30-2020 I reached out to the service manager directly to inquire about getting my 2015, 389 Pete in for some much needed repairs. I expressed to him that I have had some terrible experiences in the past with other shops, allowing what I like to refer to as parts changers work on my equipment. Don’t get me wrong... I get it, everyone has got to start somewhere know one hit the ground knowing how to lace up there shoes. He informed me they have some good people and that they would be happy to help me. I (was...) looking forward to it... not so much any more. First of all I’m sure there are have great personalities.. I checked in at Sioux City peterbilt on 10-06-2020 invoice # RO111096822:01 issues 1- A/C quit cooling, 2- Interior cab lights out, 3- Engine fan was acting up, 4- Esbar bunk heater would not blow warm air. My appointment wasn’t until the 7th, I got the truck back early evening on the 8th got 30 minutes down the road and the A/C quits again. I give my load back to the broker (foot note) independent owner operator ud83cuddfaud83cuddf8 get back to the shop they put some one on it straight away. They finish with it late that same evening, nice evening (no) need for the A/C gotta load the next morning in Des Moines IA nice morning no need for the A/C. Load canceled in Des Moines late morning, filled the A/C on engine fan is running 80to85% of the time. Call service manager he informed me that they had a store there in Des Moines I told him I was more comfortable bringing it back to Sioux City. Arrived just as 2nd shift was coming on again they put a tech on it straight away, roughly 2hrs later the service desk informed me I was all set. I went out fired the truck up and it’s worse.... (unflipping believable !!!) after putting back in the shop for a 4th time for the same problem. I think they finally got lucky, I guess if you guess a problem long enough anyone can get lucky. By now it’s Friday night so I decided to hang out In Sioux City just in case, Come to find out my Espar bunk didn’t get fixed either, the tech didn’t even bother to clear the fault codes on the control panel in the bunk. Tomorrow when I put it back in the shop for the 5th time in the last 6 days. Between the motel and the shop bill it’s just north of $5300.00 not to mention the lost revenue in downtime... I MEAN, COME ON MAN!!! SERIOUSLY if I did business like that, I wouldn’t be in business 10 minutes

I just went there to look take pix of Peterbilt I wanted to see if they do financing & noticed they got a dump truck on lot but never found out bout financing......

Justin is always a delight to have a conversation with.