Home United States Utah Xfinity Store by Comcast

Xfinity Store by Comcast

12179 South, State St, Draper, UT 84020, USA

+1 800-934-6489

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Detailed Information

Place Types Electronics store
Address 12179 South, State St, Draper, UT 84020, USA
Coordinate 40.529389,-111.8899789
Website https://www.xfinity.com/local/ut/draper/12179-south-state-st.ht
Rating 3.1
Compound Code G4H6+Q3 Draper, UT, USA

Photos

Reviews

Taylor Kilgore (10/22/2020)

I have my account set up on auto pay and was charged double the usual amount with no notice. I went into the store to get it resolved and was told to wait in my car and a rep would be out to help me. After I had waited almost an hour and the store was closing, I went back up to the front. The door was locked, but several employees walked past without coming to help me. Update: Went back into the store today and spoke with Sarah and Alex who were extremely kind and helpful. They got my bill issue resolved and got me a great deal!

Chris Wood (09/03/2020)

Given the new 'Rona standards of masks and social distancing coupled with a line of people literally out the door, I believe they did a really good job getting as many people taken care of as possible. Our wait was reasonable given the amount of people and the efficiency was quite good. So while XFinity the company needs to learn some lessons in Customer service, this store didn't seem to follow the poor example that their company represents. Great work.

Spencer Fairbanks (08/27/2020)

Xfinity is good, but this particular store is a nightmare. Social distancing protocol is in place, but it’s not apparent to customers how to form a line when they get there, so they are repeatedly redirected and harassed by an employee upon arrival. After waiting for a long time, I asked the employee about a phone upgrade. He asked if I was the main account holder and I said no. He told me I would have to have the main account holder to get an upgrade. Understandable. So I asked what the upgrade process looks like so I could get a better picture of what to be prepared for next time. He told me without authorization he “couldn’t do a single thing for me.” I kept trying to ask questions just to understand the process, potential pricing, or what phone would be available. After a repeated refusal to answer any questions, I thanked the employee and left. It’s one thing to follow protocol and require the account holder to make an actual transaction, it’s another thing to just flat out refuse to answer questions. If I’m being honest, I think the employee was just trained poorly and didn’t want to deal with me. I’ll have to just go online. Poor customer service.

Don Cann (09/16/2020)

This is the BEST Xfinity store around. If you are frustrated waiting on hold on the phone with Comcast, just stop by this store and ask for Abby. She is extremely smart, efficient, and very capable of solving ANY problem you have. She has helped me TWICE with excellent results.

Sawyer Norman (10/22/2020)

Terrible customer service at this store. Simply just tried to make a small change on our account and nobody helped us. Waited 45 minutes in our car due to COVID and they never came back out to assist us. Tried going back in and the doors were locked.

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