Walgreens

Jenny, is so unprofessional everytime I visit this store there's an issue and she has a rude atttuide she needs to learn better customer service skills because she has none and she doesnt even offer me a bag!! I've been coming to this store for over 8 years and she is one of the worst employees that has ever been employed at this store.

Pharmacy staff is great on the whole, but the wait times when you want to pick up medications or call and talk to someone are crazy long. On hold for more that 45 minutes just to talk with someone there regarding a prescription. Can wait for 30 minutes or more to pick up a prescription. Seems like there should be a way to streamline this process.

Went in on the 19th and had a passport photo taken. They said it could be a couple days but to leave my name and number for when it's ready. I did and a week later still haven't heard from them. Not very good service in my opinion.

Their pharmacy’s system wasn’t registering my insurance as valid. The solution to this problem is to call the number on the card and confirm the insurance company’s specifications (ie. dropping or adding certain letters and numbers to the policy number). It’s much simpler for the pharmacy to do this than for me as a policy holder, not to mention it’s a frequent part of their job. However, this employee did not do this, instead rather they insinuated that my insurance was inactive or simply nonexistent. I provided them with my card, which is issue dated 9/2019. She insisted that my card was oId and that this is why I wasn’t registering in the system (it isn’t old and you can find current policies using old insurance cards when necessary). I ended up pulling a ‘Karen’ and calling my mom (who has worked as a pharmacy tech for years) to explain the situation. The employee finally called the insurance company, at the insistence of my mother, and got it relatively quickly figured out. The whole interaction lasted over forty minutes.nnThe only reason I don’t give this interaction a lower rating is that the employee seemed young, perhaps new to the position. Overall she seemed nice (and patient), just ignorant to the complexities of insurance. Secondly, I didn’t handle the situation well. I could have paid for them and then contacted insurance for a refund. However, I have been out of work for the entirety of this pandemic, so the thought of paying over $100 for what should cost $10 was not sitting well with me.nnAside from this interaction, the store was clean, there was hand sanitizer at the entrance, and the staff seemed friendly.

This is place has one of the WORST CUSTOMER SERVICE I've ever seen. Couple of months ago I got my kids prescriptions sent to this pharmacy in the morning. I went to pharmacy after 3:00 pm and my order was not ready!!! I asked for help and the staff was extremely slow in responding although they were not busy. Just no body there, are hiding behind the counters. I waited another one hour to get my order. Today Wednesday 03/25/2020 I had another terrible experience: I called this morning for an item to see if it is available before heading to the store and waited for one hour on hold on the phone with no response. when I went there I can hear the phone ringing and staff is available and not answering (no customer at that time except me). I asked for help to see if item is available. They told me to wait for one of the store staff who never showed up. Eventually one of the pharmacy staff told me the item is not available without even looking for it. Her response was so rough. When I went into the isle I can see the item is available, to my surprise. Overall, the staff and especially the pharmacy staff are so so so rude and not helpful at all. I am considering to have my prescriptions sent to another pharmacy. I can feel a hint of racism here.