Map
Detailed Information
- Place Types Veterinary care
- Address 573-5 Grand Army of the Republic Hwy, Swansea, MA 02777, USA
- Coordinate 41.7493875,-71.2068609
- Website http://swansea.vitalityveterinaryservices.net/
- Rating 4.1
- Compound Code PQXV+Q7 Swansea, MA, USA
Openning hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 3:00 PM
- Sunday 9:00 AM – 2:00 PM
Photos
Reviews
Very disappointed in Vitality Vet and their lack of support when a sick appointment is needed. Unless I’m wrong I never knew it was a lottery to get an appointment. I called on the Friday before Fourth of July in regards to my dogs paws and some concerns I had. They advised me to call Monday to schedule an appointment. I started calling them at 8am when they opened I finally got through at 8:30 and explained the situation. The women informed me all sick appointments were booked by 8:30am and that they had no appointments available until mid August. When I said I can’t wait to get her paws until August do you have anything tomorrow she said we can’t book sick appointments in advance you will have to keep trying each morning at 8am and hope to get through. I said are you kidding me my puppy needs help and you can’t schedule her? She did offer after this to email in photos or go to another vet if I prefer. I just can’t imagine calling my doctor and saying I’m sick and he says we are booked for the day but try calling at 8am every day and maybe you will get through and get an appointment! Wow was definitely disappointed and shocked by this!
Because they are so reasonably priced, they have a huge clientele. They are WAY UNDERSTAFFED for this clientele!!!! The girls at the front desk answer the phone, put you on hold, then ignore your call. I have been on hold for 28 minutes!!! Not sure if they are worth the effort.nnAdditional comments:nnThey receptionist just took my call and began by apologizing profusely for the delay. She was helping a client and had no idea it had be 28 minutes.nThere should have been another person at the front desk. WAY UNDERSTAFFED!!!
I called because my cat is so sick he’s lost 65% of his weight! He has trouble breathing and I’m on disability I can’t afford the ER’s or most vets. I was hoping after telling them about Hank (my cat) n myself situation they would see him n I was told NO NEW CLIENTS! ud83dude21 why would you let me tell you everything that’s wrong with him only to say oh no new pets?! That’s horrible I’m sorry getting my hopes up and say that! REALLY Unprofessional n heartless!!
If I could give them 0 stars I would I went too them when they first opened up gave them a shot and they were great and great staff but this past weekend when I called them because my dog was having a hard time walking and they didn’t try too see him they said for me too call their other location I did and same result. Honestly I gave them a chance again after when they trimmed my dogs nails and hit a nerve and he ended up bleeding and he was traumatized with them and always gave problems and I should have just left them I went too another vet that was way better and he was a saint too them so another words don’t go too this place I think it’s gotten too their head and I’ll make sure a lot of people know about it.
Let me start by saying when Vitality first opened they were wonderful. Though the staff if friendly, this is the worst Vet we have ever had. Even with an appointment, the wait time is long. I waited over 45 minutes my last visit.nVitality has taken on my animals than they can handle and that is obvious. I called because my pup had a UTI. I was told they were booked for 2 weeks but yet I could call at 8:00 to see if there were any cancellations for that day. How would you like to have an infection and wait to see your doctor.nThe hold time on the phone was long just like the waiting room visits. There are more reliable Vets out there. I would not recommend this Vet to anyone. We will be switching veterinary services.
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