Cleanorama

I have been doing business with Susan & Jorge for many years. Always pleasant and accommodating! I trust them completely. They have cleaned just about everything for me, my family & my friends, from shirts to wedding gowns! Always a pleasure! And their 2 locations is very convenient for me too.

They're okay I was good friends with the owner

I would never ever in a million years use this place again. The young girl at the counter was a peach, but the owner/manager is awful. I had dropped off a coat and went to pick it up a few days later. The girl was pleasant and got my coat and I gladly swiped my CC (first mistake) I then decided to take a peek at my coat since I just paid almost $13 to have it cleaned. I noticed the pet hair was still noticeable on the coat. I shrugged it off and turned to the front of the coat and noticed the ketchup stain was still on the coat (yes I am a messy eater) I then spoke with the girl about having the coat re washed. She was more than happy to help, but unfortunately this did not fit in with my schedule as I need the coat for work. I then asked for a refund since the coat didn’t even look like it had been touched. The young girl said she had no problem with that she just had to speak to the manager. I knew something was up when the girl said do you want to talk to her. I then was handed the phone and the voice on the other end could not have been more miserable. I stated that there was a stain on the coat that I was literally removing with my fingernail and how easily the stain is removing. She then told me “well the problem is solved isn’t it” I said “I’m sorry what do you mean?” She then told me the stain is now gone so the problem is solved. Now you can see my frustration when I am paying a company to clean my jacket and I am actually the one that is cleaning it. I asked for a refund and that was quite a painful conversation as the women did not want to budge. I eventually stated refund me now or I dispute the charge with my card company. After a half hour I got my money back. What happened to great customer service and customer satisfaction?!?