Functional Physical Therapy

This place is the cream of the crop compared to four physical therapy places I’ve been to. Everyone here is super helpful, knowledgeable and concerned about every patient there.nManager Eric addressed my back issue by working on the body’s core in addition to the back. It’s made a big difference in my strength and endurance level.nAnd the facility has huge windows overlooking the Waterford River Walk.nIt’s a pleasure to go there.nI give them a hearty 5 stars! ⭐ufe0f

Today was my worst and last experience at this facility. I been a patient going there for two weeks and today will be my last visit.nnI initially Spoke to my therapist who asked me if I’m coming in today and I told her yes at 5.nnI asked the receptionist if my therapist was in when I noticed I still haven’t been seen until 5:15. She told me I would be working with another therapist. To my surprise my therapist who I confirmed my appointment with left at 3.nnI got there at 4:58 wasn’t seen until 5:15. I was told I would be seen by a therapist named Lindsay. I said to myself things happen so I will work with Lindsay. That’s not what happen I starting working with one of the male therapists. I did 8 minutes of exercises with him that I could’ve simply done at home, so when I was done with those exercises he was helping another patient. After 5 minutes Lindsay shows up and stated she will be working with me at this point I’m being tossed around. Yet I remained patient, she went and helped another patient and ignored and I believe an assistant named Olivia started helping me who had NO IDEA what she was doing. She then went to the male therapist who was helping me in the beginning and then to the owner who did the excuse that my original therapist is new and they still don’t understand all her terminology.nnOlivia then wanted me to do a repetitive exercise which I told her I already done . At this point, she went back to the owner. Having enough of the games, I got up requested my order form from my physician and walked out.nnThere is a certain professionalism a business should have. This was not the case. I will be calling my insurance making sure this is accounted for and that my order form will be going to a different facility.nnA patient should never have to have this experience, but getting paid by the insurance was their main priority, when they should’ve simply called the patient and told them their physical therapist isn’t available and reschedule.nnPlease be extremely careful whom you associate with. The pandemic also affects these medical facilities that they will cause problematic situations and not look out for their patients.

Been going there off and on for 5 years, love the flexibility of my PT program and it works. Great Owners... I have tried out a few places around the Waterford area and nothing compares. I highly recommend.

Great staff to work with, very attentive and flexible in working with your issue, great personal touch and very professional.

Due to my progressive/chronic, I am a frequent user of FTP over nine years. The owners are caring specialists. The physical therapists are well-schooled and full of energy. The staff has been helpful with insurance issues. There is no better place.