Map
Detailed Information
- Place Types University
- Address 3910 Burton St SE #101, Grand Rapids, MI 49546, USA
- Coordinate 42.926635,-85.571793
- Website http://www.prometric.com/
- Rating 2.7
- Compound Code WCGH+M7 Grand Rapids, MI, USA
Photos
Reviews
It’s been three weeks since my exam failed to load due to a system issue. I drove from out of town to take the test on a Saturday morning. I sat for 4 hours, and I understand that things happen, but things have progressively gotten worse. What I’m frustrated with now is the lack of follow-up to get me taken care of. I’m showing as a no-show with the state because I was given a ticket number and sent out the door. I’ve emailed, filled our the form “twice”, called, waited on hold for hours, and spoke to someone who has not followed back up. I’m now three weeks without earning income. My test would have given me the pass/fail onsite. I’ve attempted to pay for my test out of pocket again, and I’m told I cannot till Prometric takes care of the issue on the back end. My ticket number is 02231068. I would appreciate someone working it and getting ahold of me with my contact info on file.
Very nice place and the young lady Caitlin who handled everything was exceptionally professional and equally as nice, I have been to several testing centers, this was the best by far
Trying to take test and there is some fan or something making an annoying noise. Was scolded about my mask off my nose but smae person had no problem spending a lot of time within 6 feet of me doing something to stations right next to me.
I've been on the phone for 1.5 hours and still nothing....worst customer service around by far
Looks like none of the customer service related negative reviews are recent. The current staff were nice and helpful in my experience. I could somewhat relate to the review about not returning a call since I sent an email but didn't get a response. However I overall think the service is good and understand that they have to stick to strict rules for testing integrity reasons.
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