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Penning Plumbing, Heating, Cooling, & Electric

584 44th St SE, Grand Rapids, MI 49548, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
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Penning Plumbing, Heating, Cooling, & Electric
Penning Plumbing, Heating, Cooling, & Electric
Reviews
Best Days Ever (04/13/2021)
Our water heater burst on a Saturday afternoon so we had to shut off water to the house. We were very happy that a service tech was going to be able to come over same day. Levi was very professional, friendly, responsive. He presented us with pricing options and explained them in detail. We selected the gold package and we are very happy with our new system. I definitely recommend them.
Nancy Tidey (03/25/2021)
Great experience. Brad came out and fixed multiple issues. He was very knowledgeable and gave options according to your budget. Very skilled and had things fixed in a short time. Thanks
Intuit (Intuit) (03/25/2021)
Replaced the pressure sensing system on my furnace.nOffered me 4 price plans with the platinum being recommended if I could afford it: $1200 plus paid in advance. Band aid being the cheapest plan.nThe tech took 44 minutes to install the new parts that he had brought into the house in a small plastic bag.nThis raised the question of what I had paid for aside from the repair, the follow up they would do in a year and two years replacement guarantee which was included in the platinum plan.nAsked Penning multiple times to send me the labor and parts cost which they have refused to do.nI have made a complain to the Better Business Bureau ( case # 37097992 )regarding this lack of transparency.nAfter much delay they responding to the BBB complaint by again refusing to itemize what I purchased and then lying about talking with me directly, inferring that I was trying to get the platinum plan at the band aid price.nThe issue is having enough information to make an informed decision on what plan to purchase.nI would not have purchased the platinum plan if I had known that most of the cost was for insurance rather then quality of repair.nThere unwillingness to provide me the specifics of what I purchased speaks to their lack of transparency and the real possibility that they are profiting from a deceptive practice.
Gary Graeff (11/16/2020)
I had a broken pipe behind the wall of a shower and because there weren't any shut-off valves in front of the shower, I had to shut off the water to the entire house. I'd never used Penning before, but they came up in a Google search as highly rated, so gave them a call. Frank came out and immediately installed shut-off valves so that we could get the water back on, and then he gave me an estimate for the full job to be done at a later time when it could fit his schedule. I had a couple days to review the estimate, and since it looked to be a fairly quick job, I felt it was too high, so I called Frank to discussed it and he and I came to a new estimate, which he got approved from management. He came out a few days later and finished the job perfectly and quickly. Frank is the best and if the rest of the plumbing professionals are like him, I can definitely recommend them, but don't be afraid to talk through the estimate if you think it's too high. They're willing to work with you to make it right.
Pasha (12/16/2020)
I cannot believe how amazing Brad is at his job! He's kind and personable, explains everything in a way that's easy for someone who isn't familiar with plumbing to understand, and he got the work done SO quickly.nnHe came to my house to check out a toilet that was clogging constantly. He diagnosed it and explained that they have a catalogue of toilets and he could install it the same day! He diagnosed the problem, talked me through my options, went to get the toilet, and installed it all within about two hours or so!nnIf you can request Brad for your service, I highly recommend you do that! He even installed our bidet attachment! :)nnGREAT service!
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