Walgreens Pharmacy

I really struggled with the rating I gave this pharmacy. Reflecting back I decided they must be catering to a very niche clientele. A clint that appreciates waiting 35 minutes to have only half their order filled, a clint that loves the look of bewilderment when they ask where can I go to get the rest of my order filled. (Since they didn't have the medication, every other walgreens must right?) After my struggle of deciding what rating I should give I reflected on what similar experiences I have with this behavior... I reflect and remember elementary, the additudes and incapability children have to think externally; and provide a capable yet warm customer service. If you like neglect and the "disservice industry" you'll love this pharmacy.

Went in here to grab a soda. The store was fine but the two girls at the register were talking about one of the customers who was black calling him a racial slur. I was shocked Walgreens would allow this behavior by their cashiers.

I called this morning for a flu shot. The pharmacy tech said they had them in. I drove to the Walgreens. The person at the register said we haven't had them in for weeks. I don't know why someone would've told you that. It could've been the central answering center. They don't know what we have in stock. That's really bad Customer service. I thought I was speaking directly to the pharmacy. Who was I speaking to then?

Called to make sure they received my prescription. They told me they didn't have the prescribed medication, but had a substitute. Drove there.... they didn't have it. 🙄 On my way to Harmons (which is right across the street). Lesson learned.

I have repeatedly had problems with the pharmacy at this store. I received a call in mid June asking if I would like to have my repetitive prescriptions filled automatically at the end of the run date for the prescription and I said yes... I went to pick up the prescriptions at the day they told me to get them and they aren't available (I have 3)... They only have one. I told them that I wanted all 3 and they told me to come back in a week. I go back in a week and they no longer have the one they had for the previous week but had the other 2. I pick them up and I am charged more as a co-charge than I have ever been charged before. There was a line and so I decided not to make a scene and I went home and called and asked why the item they had for me last week was not there for me and they told me that my refills on that item had run out. The Doctor assured me that he had renewed all of my prescriptions at my appointment less than a month earlier. I complained on the phone for the lack of communication and I was invited by Zach the Pharmacist on duty to go to another place of business like Macy's or Walmart if I didn't like the situation. I told him that I may have to do that although my AARP insurance is tied in with Walgreens. Not sure what I need to do at this point but it looks like I will have a lot of phone calls to make on Monday (today is Saturday). Oh well... another bump on life's road to deal with... Hopefully, I will be able to take my business elsewhere without financial penalty because these guys are pathetic and the worst that I have dealt with since being on prescription drugs. I am not use to this type of customer service.