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Zales Outlet

6170 W Grand Ave, Gurnee, IL 60031, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Reviews
mila navarro (11/22/2020)
First time at this location and truly loved our experience here. Linda and Shirley provided us with the best customer service. Shirley definitely was patient with us in regards to finding out which was the best piece of jewelry and showing us different options. Linda was able to work up the best numbers for us.nnAll around best service and highly recommend.
Lindsay Brown (02/05/2021)
My husband purchased me a ring for my birthday, it arrived after 20 days and within three days one of the stones was loose. We called several people who told us we needed to go into a store to get it looked at/appraised to get it repaired. (given this is an issue that is clearly Zales error). We drive 45 minutes into Gurnee, IL to meet with a woman who sends us on a wild hunt for a sku number (after repeatedly telling her that we only have an order number) that is in no emails/receipts, anything. After 30 minutes of looking, we tell her were going to just return the ring and take our business elsewhere. She then asks for the order number and magically finds the sku number. My husband decides that we will pay $42 to repair the broken ring that we owned for three day plus an insurance plan for $142. Zales without a doubt needed to send us a shipping label to send this ring to you to fix for free. We're in the middle of a global pandemic and need to go into a busy mall to fix your issue on top of paying an additional almost $200 to get it fixed/protected. Highly suggested you take your business elsewhere. This place is scam.
Joe (12/25/2020)
We went last minute Christmas shopping for some earrings. We compared quality and price against other Jewelry stores and they by far had the best selection and price. Thanks Zales for the perfect Christmas present!
Kevin Mathewson (09/12/2020)
Cheap jewelry that breaks. Even if you bought the insurance you are out of luck because it takes several months to get stuff back. The store manager is rude and shrewd.
Nicole Kessinger (09/12/2020)
Store manager is rude. Cheap jewelry. Heartbreaking because me wedding rings break about once a year for past 11 years. Takes months to get them back.
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