Map
Detailed Information
- Place Types Bar
- Address 3075 S 5600 W, West Valley City, UT 84120, USA
- Coordinate 40.7042443,-112.0242467
- Website https://www.chilis.com/locations/us/ut/west-valley-city/centenn
- Rating 3.9
- Compound Code PX3G+M8 West Valley City, UT, U
Photos
Reviews
Dining in today was awesome. I had received a 20$ egift card for a bad experience ordering on the app for pick up and I used it tonight. It was a super fast seating as there were not many people and the service was all friendly. I did have an issue with my credit card and couldn't pay all of my order and had to find another method of payment. The manager and servers were super friendly and patient about this situation and I will continue dining in but will never order on their app.
The food was good. Well seasoned
Limited seating sucked. Wanted to visit with everyone. No more than 6 people...we had 7. Had to get a different booth not very close. The smothered fries were a delicious appetizer though
Really awesome food of course and great service inside, but very poor service trying to get a seat. We showed up and were told that there is a 20 minute wait. That's fine. The hostess asked for a phone # and last name. We wait for over an hour outside in the cold and never received a call. I went inside several time to see what the hell was going on. I understand that there is the whole physical distancing BS going on right now, but I noiticed that there were several seat open with no one near those available seats. The hostess told us that we are second on the wait list, even though people who showed up long after we arrived, we seated first. Chili's in general are great, just don't recommend this location unless they get a better waiting area instead of outside in, and a better trained hostess.
I'm not going to get too detailed here. Flat out, my food was served cold, twice. First my appetizer, the beef nachos. When I informed my server of this she had the manager come out to my table. I told him the Nachos were cold, he removed them. He brought them back about 5 minutes after my entree arrived, which was also cold. When he returned with them, they had been transformed into a plate of unrecognizable goop. Although they were hot. I believe they just threw extra cheese all over the top and then threw it in the oven until it melted. If you've ever had their nachos, by the way they're usually excellent, this is not the way they're served. The manager then returned my cold Entre to the kitchen and basically did the same thing. Minus the whole cheese thing. There was never any mention of compensating me for the trouble. I use too frequent their establishment at least twice sometimes three times a week. I'm sure that won't be happening anymore.
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