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CarMax

2531 Chuckwagon Dr, Springfield, IL 62711, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 8:00 PM
  • Tuesday 11:00 AM – 8:00 PM
  • Wednesday 11:00 AM – 8:00 PM
  • Thursday 11:00 AM – 8:00 PM
  • Friday 11:00 AM – 8:00 PM
  • Saturday 9:00 AM – 8:00 PM
  • Sunday Closed
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Reviews
Nancy Naughton (03/10/2021)
Very kind, attentive, and well educated about their cars. All associates were attentive and friendly from the time I ordered it from out of IL, to the final transaction in IL.nnNot pushy and informed me of options but were laid back about it. I was pre approved for financing, and it was the fastest transaction (but thorough)I have ever experienced when buying a car. Much appreciated!! Seems when buying new or used from any other dealers over my 38 yrs of buying vehicles, it takes 3 hrs or more...not at CarMax!!nnThank you...great vehicle!
T. B. (04/06/2021)
Car was extremely dirty when I went to test drive, had to wait for it to be cleaned and it was a rush job. Getting paperwork and financing done was a breeze that’s why I gave it a 1, overall experience could be way better. It takes forever to get calls returned or you have to call them to ask why no call yet, servicing the vehicle is rushed and inconvenient you have to set appointment weeks out to get things done that should’ve been done before purchase. I love my vehicle though
E Brown (03/27/2021)
Love the car but it was a horrible shipping process. 11 days to ship a car 300 miles and no one could tell me where it was or that the car even was delivered to the local store. I found out when I showed up at the store. Great car easy financing process but whoever is in charge of shipping deserves to be fired. 3 stars just because i like the car.
Jeff Presnell (timberwolf7382) (02/12/2021)
CarMax did a great job of covering all the bases. Got a great deal and recieved a gem of a car. Couldn't have asked for better!!! My only issue was the push for the CarMax Care package that is way overpriced. Not only would it have jumped my car payment 60-70 dollars higher, but when I asked how much the diagnostic fee/deductible fee would be, there was no answer given or gotten since I knew that there is always a fee whether it's a Dodge, Ford or Chevy dealership just to name a few, not just CarMax. Still, I would and will do business with Jerry and Tyler at CarMax Springfield in the future.
Lesley Reynolds (12/12/2020)
Jerry was awesome when helping me sell my car! The whole process was a breeze, took less than an hour (keep in mind I had an appointment), and I got a great offer on my car. Him and the staff were all super friendly as well as cautious when it comes to social distancing to keep us safe. Highly recommend and would happily do business with this team again.
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