Edible Arrangements

If I could give 0 I would. Horrible horrible horrible experience I ever had to deal with! Do not order from here! They have the worst customer service I order chocolate covered strawberries for my friends birthday on 4/2 and they did not deliver it I called and talk to one on their employees they will deliver the next day. I was understanding of that. I called in again to make sure my friend get their delivery this time and Austin told it was delivered on 4/3 which was a lie, it didn’t get delivered until next day which is 4/4. Then I called in today and asked for a refund and they tell me they cant do refunds but can give me 30% discount what am I gonna do with that? I will never be ordering from them again.

My daughter (in another state) ordered an arrangement for my birthday on 2/15. There was a snow storm going on so she called the store twice and told them to stop at our mailbox at the end of the street and call my husband and he would drive up our treacherous driveway to receive the arrangement. She was told not to worry, that the driver WAS out, in the storm, and delivery would happen that day. My husband watched and waited all day—no delivery. (I was unaware as it was a surprise for me.) The next day—-still no delivery. Two days later, I received a call from Zac, at this store, telling me they had attempted delivery but were unable to get up our drive! By then, my daughter had informed me that “something was coming” and that she had called the store twice, telling them not to attempt the drive but to call us and someone would come up to our mailbox to receive the delivery. Zac said he was unaware of those instructions but would attempt delivery again. We are 30 to 40 minutes from this store. After contemplating this for a few minutes, I called back and said that, since the “surprise” element was over, and in an effort to make it easy on THEM, how about just planning the delivery for the next week (today) since we were looking at high 50 degree temps and I knew the snow would be gone. I asked if this would be a problem to reschedule. The lady I spoke to said “No! Not at all! Just tell me which day you want it.” We decided today. I called the store this morning to verify delivery today, as planned, and she informed me that my daughter had asked for a refund??? I said, no, I had just rescheduled the delivery due to the bad weather. She said they showed that my daughter had asked for a refund, I was confused by this so I immediately called my daughter. She said her husband had contacted EA Corporate offices about the poor communication at this store and how dissatisfied they were. (I had contacted my daughter the day that I had rescheduled delivery for the convenience of the driver so she was aware of this.) She said this store emailed her saying that I had called saying I didn’t want the arrangement and they cancelled the order! Totally not true! If they had followed the original directions “call when you get to the mailbox” then none of this would have been an issue! I would have had a lovely surprise for my birthday and nothing but good things to say! They just cancelled the order completely but no call to me at all AND made it sound as those I didn’t want the arrangement—NOT true. I merely rescheduled the delivery for their convenience!nSo, I ended up with no birthday surprise and a very poor image of this store! Has no one told them? “In business, COMMUNICATION IS EVERYTHING!” So disappointed!!

Amy Hurley deserves an absolute raise immediately. I ordered through her and needed it sooner rather than later because my mom’s birthday was that day. She made it ASAP and had it done EARLY. Very sweet. Absolutely went above my expectations. 10/10 this place has a new lifelong customer. Wow. Amazing. Insane.

I don't every complain.... EVER..... But the point of same delivery and most of what you do has an uplifting impact on the recipient. When things aren't delivered and the purchaser wasn't even notified is crazy. Save you money or pick it up yourself. Communicate with your customers and deliver as promised.

If I could give less stars I would. I placed an order on 2/14 for deliver on 2/15. Weather was an issue, however not even a phone call was received to let us know the order would be delayed. It is now 2/16 and even corporate customer service is no help, just they it says it is out for delivery....which it has said since yesterday. Very disgusted with the entire company at this point!nUpdate: finally delivered at 7:30pm on 2/16, the fruit was weeping and partially mushy.nExtremely disappointed in this expensive experience.