Map
Detailed Information
- Place Types Car dealer
- Address 3885 S Redwood Rd, West Valley City, UT 84119, USA
- Coordinate 40.6873141,-111.9384324
- Website http://www.rapidautoutah.com/
- Rating 3.9
- Compound Code M3P6+WJ West Valley City, UT, U
Photos
Reviews
Purchased from them. Carlos said I needed a new timing belt asked Carlos to change it. 2 months went to my actual mechanic to change breaks and did a check up on the car found out the timing belt was never fixed. My mechanic is a certified Honda mechanic. Got a second opinion from a family mechanic said the same thing. These are original parts and the cover has never been removed. Have been trying to get a refund from Carlos for a whole month now and all he has is excuses and has not been able to fulfil the full refund. Wouldn’t even recommend this place to anyone. No one is ever working it’s always closed, no one answers Facebook messages, no one is ever here and gave me the worst mechanical experience ever.
Just to add on since it will not allow me to respond to your response. You've literally gotten back faster through this review than any other form of communication. This issue is still not resolved with the mechanic. But he's been the only one there and no one else for me to talk to. He is inching my refund and still has all the excuses in the world. I would love to contact the owner and discuss what the issues are because Carlos is not truly handling the situation.
Bought a car from them a little over a year ago, and it has been nothing but problem after problem with it. I've had to put over 2/3rds what I bought it for (about $2000) into fixing a car that wasn't even worth that much to begin with.
What I've had to fix so far:
- First month, I had to replace the power steering pump and have the system flushed (apparently the fluid in there was nearly paste)
- New tires, as the ones it came with were completely bald (and different than the ones that were on it for the test drive).
- They said they fixed the airbag sensor before I took the vehicle home, the light stayed off for about three days and it has been on since.
- Few months later, we swapped out brakes and changed the oil, which is usually normal care, except the bolt for the oil pan was completely stripped and it looked like it hadn't been changed in absolute ages.
- The body control module had to be replaced, as every light in the car did not function right, if they worked at all (the turn signal made the headlights flash on and off).
- A hole developing in the radiator which fried the ac compressor and prob caused more issues from the heat that I'm going to be dealing with later
- The speed sensor on the transmission is on the outs, making the speedometer wildly inaccurate (+- 20mph) at times. The car also no longer accelerates very well, as you have to put the pedal to the floor to get it to and past 70, and the gas mileage has tanked.
Replies from reviews recently say that they're under new management, but I'd still be wary.
I bought a 1999 Ford f150 had 194000 miles on it I have had to change the battery and alternator a couple months after buying it. Which is to be expected on an older vehicle. Changed brakes and rotors just the other day due to wear and tear. Too be expected. Over all I checked the truck out really good. I new what I was getting. Have no promblems with them. Getting ready to buy another truck from them. Everyone complains about them on the reviews need to understand your buying a used car as is no warranty. It's your responsibility to check the car are truck out your buying are take it too a mechanic and have them check it out for you.
They don't know anything about cars and you would think if that was the absolute core of your business, you would want to know at least something about your product. When I tried to educate him about a vehicle on the lot, he really didn't seem to care at all. Would not recommend this place.
I bought my car there, a really good price, and the car was in really good conditions and good costumer service!!!!! I really recommend going there, you won’t regret it.
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