Map
Detailed Information
- Place Types Lodging
- Address 555 S 10th St, Omaha, NE 68102, USA
- Coordinate 41.2549434,-95.9290239
- Website https://www.hilton.com/en/hotels/omadtes-embassy-suites-omaha-d
- Rating 4.2
- Compound Code 733C+X9 Omaha, NE, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
If you are looking for a nice quiet get away in Omaha, Nebraska this is the place. I felt a since of family from all the different staff. From the front desk to the two amazing friendly guys serving breakfast (Thank you for your efforts in maintaining a clean/safe environment for all who were served sanitizing in between customers). No matter what time of the day/night it was it was pleasantly quiet. ud83cudf7b Christina ✔nAesthetically pleasing!
Great location! Close to the zoo, the Children's Museum, and the BOB! The staff is very friendly and helpful. One morning, I called the front desk to report there were no fresh towels in the pool area. A staff member cheerfully replied that she would bring them down. She was there within five minutes. This is a very family-friendly hotel.
I was very excited to stay at this hotel and it looked great when we got there. But then little things started popping up and it made our stay not so delightful. First off, it took over half an hour to get hot water in the shower the 2 times we used it. Once I got hot water I noticed there was hair all over the shower walls from the last guests. The pool was freezing cold. The wait staff at the bar was horrible and we were 4 of just a few people there so they can't claim it was due to them being busy. When we checked in I signed the receipt for the room that it was a total cost of $169 for our stay plus $75 for incidentals. Well, I realized after we checked out that I never received a receipt for our stay and then checked my bank account. They charged $199 for our room and the incidental charge was still taken out of my account. After a phone call, they said they would refund $25 for the room and $67 for the incidental charge which was minus parking. I got the $67 back, but 4 days later I have still not seen the $25 for the room over charge. Needless to say, we will not be staying here again and I would not recommend this hotel to anyone I know.
Rooms are nice and spacious & clean. However, the pool area is absolutely filthy. The floors, corners and area around perimeter have dirt, hair, cobwebs, insects, etc. And who puts potting soil in an indoor/enclosed pool area? Should be using a different material and fake plants. Dirt all over the floor. Never enough towels in pool area. And not enough help check in desk. Takes forever to get checked in.
First time staying at an Embassy Suites is a while, and I had forgotten how nice they are. Excellent location with easy walking to numerous places to eat, and only a few miles from the zoo. Originally booked for one night, but snow kept us there for three nights. Had the entire family with, but the room size was great to accommodate my family of 5. Breakfast was great for Covid era, but definitely lacking compared to what used to be the norm. Evening socials are also just a can drink and a bag of snacks, again not their fault.
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