U-Haul Moving & Storage of Clarksburg

I couldn’t be more frustrated with uhaul. The technician was 3 hours late for the appointment, making my boyfriend 3 hours late for work, and I had to take an Uber to an appointment, which cost $30. Then, they put on the wrong hitch! They told me I had to buy and adaptor, which, together with a locking pin, was $60. Then, the hitch adaptor wouldn’t fit because there was an imperfection in the metal of the hitch, preventing it from inserting. So now I have to grind it down. To top it all off, my muffler is now rattling all over the place. We were offered no compensation. So unhappy with this service. Please do yourself a favor and go somewhere else. All of these errors cost us over $200.

The Official Choice of Move ALL of ITnud83eudd20nGreat place !

Exceeded every expectation and then some. What an experience!!! Mobile checkout, fast easy. Uhaul and Logan really have really figured out how to take care of the customer. Well done! Highly recommended and we will be back

I made my U-Haul Truck Share 24/7® reservation online so that I could get it and go, was even told same ON the email confirmation and to make sure I take my cell phone with me to process the pick-up transaction. Get here and now the online dashboard tells me I have to wait for the store to open. Set-back number 1. As I’m patiently waiting, and 7am is drawing near, the employee finally drives up at 6:56am, takes his time walking up the ramp (there was no greeting, I had to say Good Morning first, and he mumbled it back), and with all the excitement of someone who hates his job, proclaims it’ll be another 5-10 minutes before he opens the store. Set-back number 2.nnSo now it’s 7am and the store didn’t open on time. As everyone who has moved knows, 10-15 minutes or a half-hour will set things back on whatever agenda you had. Kenneth Schindler is listed as the General Manager. When the employee (who turned out to be the GM) finally did open, he threw the door open as I was standing there, didn’t even say anything, and walked off with all the customer service of someone who didn’t want to be there. And attitude. He also couldn’t figure out why I wasn’t allowed to pick this up like the reservation said as a U-Haul Truck Share 24/7® reservation. The system had switched it to an in-person hand-off.nnWhen I returned the truck at 1pm the regular employee was much more customer oriented, much friendlier, much better at explaining, and a world of difference in attitude than the GM. Customer service with a smile matters. Even if you hate being there. If you can’t see that, and it doesn’t matter if you’ve been working there for 35 minutes or 35 years, it’s time to quit.

Omg, I want to say this place was amazing. I was unable to do the pick up via phone but the guy came straight out and said I will take care of you. He was able to do my payment quickly due to I was having credit card issues. Once I returned the truck there was a little like but there were two gentlemen in there handling customers in a nice, friendly manor. I would definitely recommend them future rentals.