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Enterprise Rent-A-Car

816 Colorado St, Austin, TX 78701, USA

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Detailed Information

Place Types Car rental
Address 816 Colorado St, Austin, TX 78701, USA
Coordinate 30.2711732,-97.74336
Website https://www.enterprise.com/en/car-rental/locations/us/tx/downto
Rating 3.9
Compound Code 77C4+FM Austin, TX, USA

Openning hours

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 9:00 AM – 3:00 PM
Sunday 11:00 AM – 3:00 PM

Photos

Reviews

Trey Greer (04/05/2021)

This location doubled billed me for the rental and after calling three time I have never got any the issue resolved. Please use a different location. I love enterprise. But this location in particular seems to be struggling currently.

phillip rodriquez (03/07/2021)

We had a reservation at eleven am. When we arrived at the location the attendant smelled of alcohol and stated we will call you if a car is available ( rudely). At two pm still we haven't received a call so we walked to the location from our hotel. As we arrived the gentleman at this location rudely stated I thought we told you we would call when was available. What the hell? Given that they close in a hour we asked if we will get a car today? He said no, come back tomorrow. What a waste of a day. I exclusively rent from enterprise and never had this horrible of a experience.

Fahreen Ramjee (04/05/2021)

We picked up our car here at a downtown Austin location on a Sunday at mid-day and they were BUSY! They had returns coming through and pick-ups and seemed quite apparently understaffed - Easter Sunday and the beginning of Spring Break for many. Our customer service rep was a young man by the name of Nick. If it weren’t for him, I think we would have literally walked away. Nick made our transaction flow as smoothly as he could given what he had to work with. He got us checked in, helped with a billing issue, and sanitized a car for us that they had just taken in. They were also experiencing a plumbing issue so the exterior of the car couldn’t be washed; we drove away a muddy car. My husband & I spent the next 30-minutes disinfecting and sanitizing the car ourselves in order to ensure safety.nNick gets 5+ stars!nEnterprise totally disappointed!

David Hornfischer (11/23/2020)

Car not available for a confirmed reservation till text day . Staff on site were helpful. And eventually got me a car the next day .nCouldn’t give me a ride back to hotel first day but did pick me up the second day. Lowered price to reflect one day less use off weekly rate . Gave me a bigger car and free gas.nSo it was a mixed bag from extreme frustration on arrival to helpful staff resolving issuenProblem said to be caused by Ford Motor recall for a camera issue

Stephen Brown (12/17/2020)

The staff was nice and helpful.nnI used the self check in app made things easier and faster, although they still asked for an ID & Card and had to do some processing (and asked the usuall insurance questions).nnCar only had a 1/4 tank of gas in it, which isn't a big deal for me but a bit frustrating as I had to look for a station before getting on the highway (was driving for a few hours in the country on back roads and wanted to make sure I had a full tank before going to far).nnBiggest issue was that the car smelled of stale smoke. Maybe it wasn't smoke and it was just stale, but if I had noticed it initially, I would have asked for another car. Wasn't so bad that I couldn't live with it and after about an hour, didn't really notice, but annoying. Not sure how much Enterprise can really do about that issue but reason I'm giving 4 stars instead of 5.

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