Map
Detailed Information
- Place Types Car rental
- Address 17330 Palmetto Pines, Houston, TX 77032, USA
- Coordinate 29.9688959,-95.3324236
- Website https://www.dollar.com/loc/ll/US/TX/HOUSTON-INTRCNTL/17330-PALM
- Rating 2.2
- Compound Code XM99+H2 Aldine, TX, USA
Openning hours
- Monday 7:00 AM – 10:00 PM
- Tuesday 7:00 AM – 10:00 PM
- Wednesday 7:00 AM – 10:00 PM
- Thursday 7:00 AM – 10:00 PM
- Friday 7:00 AM – 10:00 PM
- Saturday 7:00 AM – 10:00 PM
- Sunday 7:00 AM – 10:00 PM
Photos
Reviews
I wish I can post less than 1 star, I had this car reserved over a month, I got there around 9:30 PM which was 30 minutes before they closed, There were about 7 people behind me and we were all waiting, the people in front of me took a while so it was getting closer to 10:00 PM . All of a sudden 10:00 PM comes around and they said sorry we don't have any more cars available. I told them how is that possible if I had a reservation for over a month they said sometimes people don't return cars on time. Well a heads up would of been nice to make other plans. This was the first and last time I will rent from them and I still have not gotten my refund from them for not having a car for me.
NOWHERE does it say on their conditions that you have to provide the same Credit Card that you paid with or made the reservation. You can't even contact this location. People at their headquarters told me 3 different things. Yes you can use a different CC, you may be able to change it at the location, and no you can't. It is ridiculous that you can't make a simple change over the phone prior to pick up. Go to HERTZ. At least wit them you can update over the phone. Canceled my reservation! They shouldn't even get 1 star.
DO NOT BOOK WITH DOLLAR!!! Had NO CARS when I showed up at 9:30PM. I booked a MONTH in advance and no one called prior to me arriving. No help from the service agent at the desk, who told me they ran out of vehicles at 4 PM that day (5.5 hours before I even arrived). Called customer service to get a refund and they charged me a cancellation fee even though they didn’t even have a car for me to pick up! If I could rate zero stars I would!
This is the first I rent a vehicle and by far the worst experience ever.nI reserved my vehicle a few days in advance at a great price unfortunately when making the reservation it FAILED to inform customers that this location would close at 10 p.m. Our plane arrived later then expected and I wasn't able to make it to the pick location before they closed. I called 10 different numbers just to get to the correct department since DOLLAR couldn't help, I get told that I have to wait till after my reservation date to file an inquiry. When I file the inquiry they deny refunding me my money. If only you all would warn customers before booking regarding location times things like this can be prevented. There was another family that was previously there before I arrived and they weren't able to get their rental either. Save the headache with the 3rd party rental company especially rentalcars.com . AVIS is your to go to company. They are open late and customer service is is phenomenal. Don't even waste your time with these folks. They don't go out of their way to help.
Booked a car online about a month prior to traveling, prepaid for the rental and received my confirmation number. Days before my traveling, received a reminder of the rental. Arrived to pick up my car and they told me they're out of vehicles. I told them I booked a month ago and I already paid. Lady said it doesn't matter, they're sold out of cars and they'll refund me my money. Had to go to Avis to rent my car, ended up paying more because of renting same day and booking inside the airport. Absolutely terrible company to rent from. Never again!
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