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Hertz

17314 Palmetto Pines, Houston, TX 77032, USA

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Detailed Information

Place Types Car rental
Address 17314 Palmetto Pines, Houston, TX 77032, USA
Coordinate 29.9703265,-95.3322985
Website http://www.hertz.com/rentacar/location/unitedstates/texas/houst
Rating 3.8
Compound Code XMC9+43 Aldine, TX, USA

Openning hours

Monday 7:00 AM – 10:00 PM
Tuesday 7:00 AM – 10:00 PM
Wednesday 7:00 AM – 10:00 PM
Thursday 7:00 AM – 10:00 PM
Friday 7:00 AM – 10:00 PM
Saturday 7:00 AM – 10:00 PM
Sunday 7:00 AM – 10:00 PM

Photos

Reviews

C One (01/15/2021)

Not only is this the best Hertz location I've rented from but its is by far the absolute best rental car location I've ever visited hands down. They always have an excellent selection of clean new cars that are always nicely loaded with options. The premium cars are phenomenal. The staff here are always professional and courteous. These people know how to retain customers. I absolutely love the service I always receive here. If you need a rental car for whatever reason, you need to rent it from this location. The cars and the staff at this location are exceptional.

Ashley Gaddy (08/31/2020)

Just be aware, the customer service and overall experience renting from Hertz was a nightmare.nnHad a reservation for a standard car. The location only had a Suburban so they made me pay additional charges for an upgrade which I did not want -$40 extra dollars. Picked up car @1130 on a Saturday dropped off at 1200 on a Monday was charged for 3 days of insurance and tried to get a refund after waiting on hold for 1 hour!!! $112 additional dollars!!! Was quoted $467 but charged $579 ud83eudd2f for 2 days !!!!nnI specifically asked about if I dropped off at 1200 if I would have a penalty and was informed I would only pay for an additional hour-$10. If I could give zero I would.

Michelle Burns (10/02/2020)

I wish I could give 0 stars, honestly. We booked a Hertz rental car through AAA. Everything was fine when I booked it, but when my husband and I went to pick it up, the agent told me that my credit card had to match my driver's license. I explained to her that one was my maiden name and the other was my married name, but everything matches my reservation. I had the print out and everything. She refused to help further and told me I had to call AAA to change the name on my reservation. After having to step aside and call AAA, I had to get back in line at Hertz again with a AAA agent on the phone. I waited 20 minutes while I saw another couple having issues trying to get their car and the third agent was chatting casually and giggling with a guy the whole time, paying no mind to all the people waiting in line. We finally got back to the same Hertz agent and she still refused to help, saying my names didn't match and even though I had AAA on the phone and that agent was trying to update the info to whatever Hertz needed, the Hertz agent told me I had to go BACK in line for the 3rd time now. We left, canceled the reservation, and will never be using Hertz again. Absolutely the worst customer service I have ever had in my life and they should be embarrassed at how they treat a PAYING customer. They lost my business for good.

Sasikumar Sekar (04/07/2021)

Very bad experience. Lady at counter doesn’t talk and shows faces as of she is giving car for free. Gentleman at car port is kind but gave wrong vehicle even after I upgrade. Then I went back for exchange of better vehicle then making us wait never hear us out. Also they won’t refund money for cancellation

Johnny Comacho (10/22/2020)

I always worry when renting a car. You never know what you are actually going to be charged. It was a pretty good experience with these guys though. The person at the counter was helpful and the car was nice.

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