Avis Car Rental

My husband and I rented a Jeep Wrangler for our weekend getaway. Within an hour of leaving Avis with the vehicle the low tire pressure comes on along with the check engine light. Also you could tell the vehicle needed a wheel alignment and the car was dirty. I called Avis to report what was going on only to be given the run around and transferred to different departments. A few hours later the traction control indicator comes on and when you turn on the AC you could smell gas. One customer service representative said the best we could do is exchange the vehicle at an Avis close to me which would have been in Kyle, TX since we were staying in Wimberly. I should not have to cut into my vacation to exchange a vehicle that should have been working when I picked it up. Naturally we did go to Kyle, TX to try to exchange the vehicle but there were none available so our options were to drive to San Antonio or Austin to exchange the vehicle. Again, I shouldn't have to cut into my vacation to exchange a vehicle. At this point we stuck it out with the vehicle. Before all of this happened we also experienced bad customer service at the Avis location. It was just an experience that I would never want to go through again and obviously the vehicles are not inspected before they are rented out. It was not cheap to rent this vehicle which is why I feel we should be compensated for our experience. When we dropped of the vehicle the lady who checked it in even mentioned how you could smell gas. No one should have to experience this and I also felt like Avis doesn't care about the well being of their customers.

I was told at check out, that I had the vehicle till 6:30 pm the next day. When I went to do my return at 4:45pm the next day they were closed. I was unable to make my return. I should have been notified by the check out clerk of the early closure on Monday when I picked up the rental. I called Avis to get help and spoke with 2 people that were very rude and no help. To makes matters worse the rental site was closed the next day as well, on a Tuesday, making my 1 day rental a 3 day rental. I ended driving the vehicle back up to the airport to prevent the extra days and the online service charged me an additional fee for returning the vehicle to a different site. I paid extra to do a one way trip originally, by returning it to the airport it should have changed to a round-trip and I should have received money back. The lady I dropped the vehicle off with was very pleasant. I guess iti s easy to be rude on the phone. The customer service on the phone was literally the worst I have ever dealt with.

Upon dropping the car off the guy reminding me to leave the keys in the car you have a nice day

The car was clean and it was easy to rent a vehicle. The only negative experience was the GPS. We tried to use it and it wasn't updated and it took us way off course, so we had to use our phones. Then when we were returning to the airport, we tried to use it again and it would never pick up a satellite signal, so we had to use our phone again

We rented a car in Houston and had to change flight plans due to the storm. We decided to drive the rental car to our next location. We called Avis and were assured we could do that. While enroute we had a flat tire so we asked to switch cars. We were told we could not do that because we had prepaid and held the car past its return date. We were charged an additional $600 for returning the car at a different location. I rented another car from Enterprise to complete my trip. I was an Avis preferred customer but will never rent from them anymore