Tanglewood Pharmacy

Our family bought a wheelchair for our mother in April 2019. Now, 7 months later the bearings in the front right wheel have completely broken down making the wheel nonfunctioning. I first talked with Carolina who said that she would message technical support, Brent, and that he would contact me about how we would proceed. I waited 2 days and no call from Brent. I called again and spoke with Ashley. She said that yes the wheelchair was under warranty and that they cover a large service area. They would deliver a new wheelchair to our mother in her assisted living facility. I gave her the address and room number. She said that since it was Friday, that the scheduling wouldn't occur until Monday, then i would be called with the scheduled time for replacement. I waited 2 days until late Wednesday afternoon. Still no call. I called again and spoke to Vanessa. She could find no notes, addresses or information regarding our situation. She said that I would need to photograph the wheel and send a picture to the technical support number. Neither Carolina nor Ashley had made that request. I asked to speak with Ashley, but she was busy. I asked that she call me when she was finished. Again no return call.nMeanwhile our 87 year old mother can't leave her room, has dementia and doesn't understand why she being punished and made to eat all her meals in her room, and unable to interact with her dining table friends. Hopefully this situation will be resolved before she needs medical attention since we won't have any mechanism to transport her to appointments or the hospital.nnWe will be reaching out to Tammy the business manager and if necessary Ed Horton, the owner of Tanglewood Pharmacy.nnIt would take a couple of hours to facilitate the exchange of wheelchairs. It's been 10 days and counting. Our mother is not an inanimate object. This is not a reasonable business practice.

Extremely fast and helpful service. We needed a walker for my Mom and they had exactly what we needed in stock and cheaper than the 2 chains we went to. Highly recommend you give them a shot, especially if you are using a chain store that doesn’t care about service.