Enterprise Rent-A-Car

Enjoyed the courtesy pick-up and drop-off which was quick and with friendly drivers. And because it was a direct-bill for a business trip, the process of check-in/check-out seemed even quicker. My new way to rent when on business!

Picking up the vehicle was fine however when I wanted to extend the contract I found out I would have to drop off at a different location asnDallas Galleria was not opened on the weekend. There was also no ability to drop off and leave the key in a lock box. This was such an inconvenience I will think twice before using Enterprise again.

UNBELIEVABLE.nnIn my history of renting vehicles I have never experienced such poor conditions.nThese vehicles should be retired from the rental business ASAP.nnI first received their Nissan Rogue Sport after requesting a larger SUV. This was no larger than a Ford Focus car. My strollers couldn’t fit in the back without being torn completely apart and pieces stored on the floorboard in the front. This car was a nightmare to rent - grinding noise coming from the motor, no windshield fluid since pickup. I had to use water from my diaper bag just to clear the windshield. There have been several complaints over the Rogue for it halting to a stop in reverse when there’s nothing behind the car and this car did it several times. Nearly 30K miles on a rental? Service your vehicles!nnUpon many calls to the store to get a replacement vehicle I finally was told they’d bring me another vehicle and take the Rogue back.nAnother vehicle with 30K miles?! Great...nnI was given a Dodge Caravan that literally has spills down the sides of the dash. NOBODY cleans these cars?nI can draw pictures in the caked dust on the rear seat of this vehicle.nnTake your business ANYWHERE else in Dallas.nSeriously what a huge disappointment in not only one but TWO rentals.nnMy vehicle isn’t finished with repairs but I’ll be taking this rental back IMMEDIATELY when my husband comes home from work and dealing with NO car because no car is better than risking my babies in such poorly cared for cars.

I've rented from this location and others recently. I've been without my personal vehicle for a few weeks now, so renting a vehicle has been a necessity. Cortez assisted me with my Enterprise Plus membership! I appreciate the customer service he provided. No one has taken the time to even mention the program. I would recommend this location. They are professional and courteous in my opinion.

This location is super clean and friendly and helpful. Had to spend some time here while waiting for a family member before renting a car and Rene got me coffee and was really great to chat with