Hertz

The one-star rating is simply because zero isn’t an option. Wow. Heed the reviews you see here. The staff is unresponsive and unprofessional. They gave me a dirty car that hadn’t been cleaned from the last driver...hair in the ceiling, water in the cup holder from a drink, dirty exterior, etc. When I asked for it to be cleaned they hesitated but then went ahead and obliged. If you can go to another location, please do. This was my first experience with Hertz and it certainly offered a lasting impression. One that says avoid at all costs. I need a rental through April 21st because I was in an accident and this service was so bad that I dropped the car back off the next day. Luckily a competitor had better vehicles and better professional service. I refuse to give them any further business.

Despite covid and hertz being short on vehicles this location has always been super helpful. My only compliant is that they close super early and have no drop box, but they have always had my reservation ready to go. They are always super busy but great customer service.

Just like all the reviews. Stay Away!!!!!nThey will not have your car. I arrived at 9:00 am to pick up my vehicle. Hertz had given me a confirmation number and taken my money. I was told that my vehicle was not available.nIt totally ruined my day and they could care less.nI’ll say it one more time.nSTAY AWAY!!!!! BAD BUSINESS!!!!

Apparently the employees can't even be bothered to show up for work. I've waited for 20 minutes after opening and someone has only just shown up. Completely ridiculous. Then after all that they don't even have the vehicle that I reserved!nnGo anywhere else

I would give this a negative star if I could.nnI reserved a car for November 24 2020- 12/1/2020 under my maiden name ... Paid full price and will NEVER USE HERTZ AGAIN.nnI waited over an hour for my vehicle to be brought around, once I did my walk around the vehicle had more scratches & interior damage than I had ever seen. That was the only vehicle they had for me. A 2018 Toyota Corolla Once we took the car we realized the key fob was dead which is a security issue for a single woman... then once we started to use the trunk the lights popped out.. so we had to adjust dangling cords. Then on our second to last day the best part happened! The car finally died after days of lagging performance.nnAAA was called, it was jumped & guess what happened when I was on the way to the airport the next day?nnDead again.. I chose to call customer service, to notify them that the car was dead and I would jump it myself because I didn't have time to wait for road side assistance. I have a ticket number to represent everything if they properly notated it.nnIn the weeks later, I spoke to at least 5 different customer service reps who all promised a different form of compensation. It has now been weeks since the last representative told me I would hear from the area manager or receive a partial refund.nnNothing.nnHow disappointing for the industry leaders to provide this kind of service. I chose Hertz because I trusted the name. Never again.