AT&T Store

Customer service was great. They recommend you make an appointment, but there’s no point. They came out and got me from my car a half hour later. Glad I wasn’t in a rush or I would have just left, ridiculous. Don’t know why appointments are recommended when you won’t be able to even get in at that time.

Amanda went above and beyond helping me get and set up my new phone. Her customer service was excellent. So refreshing to deal with someone who takes the time and gets it done right the first time. Thank you again Amanda.

The staff at the Woodward OK location is quite incompetent, rude, and unethical. My elderly mother went in to upgrade her iPhone as the one she had was no longer holding a charge. They did not have the 128gb phone in so they told her that they would give her the 264gb phone for the same price. Sounded fine. My mother specifically told the rep multiple times she did not want the insurance and that that she didn’t want to do anything different to the plan. Next day I check the app (she is on my family plan) they did not give her the discount on the phone that they promised, they added the insurance, and the enrolled her in the Next Up plan. One mistake I get but they obviously were taking advantage of an elderly lady. I called to fix it and they lied to me and said she consented to all of this. They also said that there was no point in me calling because they already went through it with her. They also said they added the insurance because she had it previously. She did not (my plan, I would know). They said a manager could help me get it fixed. I have left 3 call back messages over the past week and a half. No call back. When I call and ask for the manager they say that she is out and they don’t have any idea when she will be back. Or they say she is on break and to call back. I call back and another person tells me that she wasn’t even in that day and that she won’t be back until the end of the week. Decided to just go through the AT&T 1-800 number. That lady was great and even offers to call the location to help. The workers at the location hung up on her twice (this is another AT&T employee). She is now going to file an internal complaint on them. The lady from the corporate office actually said on a recorded call that the employees at the store definitely took advantage of an elderly lady with all this. Im pretty sure that this is crossing some legal lines, especially when dealing with the elderly. There is not a single employee that I have talked to at this location that should still be employed by AT&T.

Worst service i ever encountered in the US. I went there about three weeks ago to set up an account and activate autopay. Had to sit and wait for almost two hours before someone helped me, gave all my details but forgot to take my passport (South Africa) with me. The guy that helped me told me that they couldnt help me because they needed my passport (understandable). I went back there on monday (three weeks later) with all the stuff they told me they needed to open an account (passport included). Had to wait two hours again before getting helped, sat another hour with the guy that tried to set up my account, gave them everything they needed and then he asked me for my US drivers licence ? ( i dont have one because im from South Africa working in the states) so after about three hours i had to leave without any account. They couldn help me because the manager was not there and everyone working there was too incompetent to help me and sort out what ever needed to sort out for me to get an autopay account. I work in Knowles Oklahoma an can't drive all the way to woodward every other day. I need an autopay accout because im not close to any shops to buy prepaid data. If anyone of AT&T management or HQ see this message, CONTACT ME URGENTLY PLEASE. I am used to real bad service because im from South Africa but i have never had such a bad experience anywhere in the world. Still need an autopay account. Help please.

I love this store! Amanda is extremely helpful and is amazing! She goes above and beyond to make sure that everything is perfect before I leave the store! She's my go to person!