Norman Regional Health System

Not surprising to see that others have had problems with billing.....nI never received a bill from the lab saying I owed anything, but was sent to collections. I only found out when checking my credit score and saw that i was sent to collections. I have never in my life been sent to collections. I had to call and track down to even find out what where and what I owed money for. The girl in billing said they had sent several statements to me, but I explained I never received one statement. I asked what dates were those statements were mailed, she could not provide me with that information. I asked why they never called me, and she couldn’t answer. She said I would need to call collection agency and ask. I verified they had correct address, and they did. I asked to speak to a supervisor regarding this issue of sending someone to collections with no warning. She stated she would reach out to a supervisor to see if they would call me, so we will see if I get a call. I called collection agency and they couldn’t provide any information either, so I just paid what I owed.nSo if you have to receive care with the Norman health care system, beware!! You could be sent to collections and not even know you owe anything. I believe they got behind on billing and just decided to send people to collections for them to handle accounts. It’s odd to me that I didn’t receive one statement or phone call.

no place to rate them in their system. poor web experience. they have NO WAY TO REFER TO AN IN SYSTEM PROVIDER!!!!!! do they not trust their in system people???? no way to contact them for web help. monoploy in norman area given to them by the city. go out of norman if they cant provide transparency.

The place has some pretty good doctors, so that is why I still sometimes goe there. However everything else - billing, medical records, scheduling, customer service in general my husband, my son and I have had consistently awful experiences. So if at all possible we try to go INTEGRIS, even though we live a mile away from NRHS. I hope one day they get it together and improve how they approach things.

I have spent the last 45 min trying to call and make a payment for a bill I have. I don't believe I ever received a physical bill, but just a text message saying that I owed them. I don't think I've ever had this much trouble paying a bill. EVER.