United Airlines

Mom and my family always choose United Airline service. They are kind.

Force you to self-check in at the airport kiosk cuz that dont trust their customers if they say they dont have carry on bag. I had to line for check in at the airport while it could be done online easily if that have respect to their customers.

If I could give less I would! After my flight was rerouted to this airport do to weather I have never been treated worse in my life. No communication and even hid from us passengers around the corner to avoid us. Left my 2 month old and I with no water, food, diapers or a place to go but the baggage claim over night. Refused to help me when I asked for it the next day on regards to my flight and yelled at me with their finger in my face over the counter in front of everyone in the terminal. As my baby and I cried for hours with still no help or even condolences of any sort they continued to toss us and my carry-on (diaper bag/purse and bottle cooler) around from on flight to another yet to leave us standing in an endless line waiting with no answers yet again. They would not even help me by savings my stop in line so I could nurse my baby and when he cried from hunger, lack of sleep and stress from traveling and being in an airport for over 24 hrs in awful conditions, they requested that quiet him because it was upsetting others. Now I understand no one wants to travel with a crying baby but he cried twice the whole 24 hours we were there and both times bc they would not allow me to nurse or had me running after them as they tossed us around. To top it all off once we arrived at our destination they lost my luggage that contained everything of my babies. For 6 days I had nothing! No apologies or reimbursement what's so ever. The staff for United airlines at this location should be ashamed of themselves!! If not for other passengers that we're kind enough to offer a helping hand I don't know what we would have done. I'm just glad we managed through the night and nothing serious happened to us. United airlines needs to reassess who they have representing their company in this location. Just awful!

My big complaint is we were double charged for our tickets. I paid in advance when I ordered the tickets. Then when I checked in to fly I was charged again. I would not have realized it but they sent me a confirmation receipt. After being on the phone with them for over an hour to different times they are supposed to be refunding my money in 7- 10 days. This was my first time to fly so I can't compare with other airlines. The staff was helpful and the flight was pleasant. The stewardess on the first flight was friendlier than the way home.

First time flying n it was great